Junior Strategist and CX Consultant

Frog; Diegem; Sur place; EUR 46 237 - 71 458; Plein temps

Avantages offerts par ce poste

Competitive remuneration

Company car or mobility budget

Flexible working arrangements

Tailored training programs

Résumé du poste

A leading management consulting firm in Diegem is looking for Senior & Junior Strategists & CX consultants to join their Brussels studio. The role involves collaborating on business innovation and customer experience transformation projects, requiring a strong background in customer experience design and business strategies. Applicants should possess a master's degree and be fluent in Dutch and/or French as well as English. The company offers competitive remuneration, flexible working arrangements, and ample opportunities for career growth.

Qualifications

• Master’s degree focused on Innovation and Entrepreneurship is preferred.
• Fluency in Dutch and/or French and full proficiency in English.
• Experience with no-code prototyping tools is advantageous.

Responsabilités

• Collaborate on business innovation and CX transformation projects.
• Design and conduct mixed-methods research.
• Translate research insights into storyboard and service blueprint.
• Facilitate workshops for client collaboration.
• Evaluate recommendations' business impact.

Connaissances

Customer experience design

Business innovation

Growth strategy

Business model disruption

Formation

Master's degree in Business or related fields

Outils

PowerPoint

Excel

Figma

Adobe CC

Description du poste

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community — and the world at large.

YOUR ROLE

Dear Dreamer,

Have you heard the call to bring bold ideas to live, to Make Your Mark? We’ve heard it too.
Join frog, part of Capgemini Invent, and become part of a global network of visionary dreamers and doers who build world-class experiences, launch disruptive ideas, (re)invent businesses, and transform the world.

frog is the reinvention and experience partner that challenges the status quo to craft and build transformative human experiences that win hearts and move markets. Partnering with passionate leaders and visionary entrepreneurs, we apply creativity, strategy, design, and data to (re)--invent businesses, drive growth, and orchestrate customer-centric transformation. Together, we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people, and the planet.

To support the accelerated growth of our Brussels studio, we are currently recruiting (Senior & Junior) Strategists & CX consultants.

As a Strategist or CX consultant at frog, you will collaborate with researchers, technologists, designers, and program managers on various projects. You will face a range of tasks depending on projects, be prepared to:

• Collaborate on projects related to Business Reinvention (e.g. business innovation) and CX Transformation (e.g. CX design and commercial strategy)
• Design and conduct mixed-methods research, combining qualitative & quantitative methods, and synthesize groundbreaking insights
• Translate research insights into innovation or experience directions in the form of storyboards, service blueprints, pitch, etc., and drive validation efforts
• Facilitate collaboration, co-creation and alignment around vision, strategy and execution through workshops, and client working sessions
• Drive improvements in Marketing & Sales organization models, process improvement, or organization activation
• Evaluate the business impact of recommendations, innovating on business models and pricing structures to guide the direction
• Create captivating and impactful storylines and presentations to narrate your ideas according to frog standards
• Contribute to the scale-up of frog Belgium through thought leadership (developing insights, POVs, innovative methods, etc.), continuous contribution to business development, and other entrepreneurial initiatives
• Be part of the pond and collaborate closely with your Capgemini colleagues

YOUR PROFILE

• A master’s degree in domains such as Business, Management, Strategy, Marketing, Service design, Industrial design, etc.; preferably with a focus on Innovation and Entrepreneurship. An MBA (with a focus on Innovation Management) or additional master’s degree is a plus
• Strong interest in customer experience design, business innovation & growth strategy, business model disruption, marketing and sales strategy, product and service innovation, customer experience transformation, CRM and loyalty, customer data strategy and customer service transformation
• You can express yourself fluently, both written and oral, in Dutch and/or French. Full professional working proficiency of English is required
• Mastery of PowerPoint, Excel, and new forms of delivery. Experience in Figma, Adobe CC, and no-code prototyping tools is a plus

Mindset & Personal Skills:

• Bold attitude, restless curiosity, constantly challenging the status-quo, and fascinated with the changing world
• Real start-up mindset and doer mentality, being hard working with a strong drive and hunger for success and excellence
• Obsessed with improvement, reinvention, and the power of innovation, brand & experience
• Future thinker and visionary, constantly staying ahead of the curve and inspiring those around you
• Passion for collaborating with cross-disciplinary teams of developers, designers, technologists, consultants and other innovators
• Strong customer-centric and empathic reflex
• Creative and out-of-the-box thinker, bringing strong personal opinions and perspective to the team
• Strong presence with good relationship-building and interpersonal skills
• And of course… extremely fun and a true team player

WHAT YOU'LL LOVE ABOUT WORKING HERE

• An intellectually stimulating role within a leading management consulting firm.
• Competitive remuneration, including a company car or mobility budget, alongside fringe benefits.
• Opportunities for career growth with a clear development path and mentoring support.
• Access to tailored training programs to enhance your professional skills.
• Flexible working arrangements that prioritize work-life balance, including teleworking and international opportunities.

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.