Junior Application Support Specialist - Hybrid & Growth-Focused

Netcompany; Brussel Hoofdstad; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading tech solutions provider is seeking a Junior Application Support Agent in Brussels. This role involves serving as the first point of contact for users seeking technical assistance, troubleshooting application issues, and documenting inquiries in a ticketing system. Candidates should have a Bachelor's degree in Computer Science or related field, strong analytical skills, and a customer-focused mindset. The position offers a hybrid working model with competitive compensation and benefits.

Prestations

Competitive compensation & benefits

Hospitalization plan

Hybrid working model

Meal allowance

Continuous learning opportunities

Personalized development plan

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Previous experience in a customer support role.
• Strong analytical and problem-solving skills.

Responsabilités

• Serve as the first point of contact for users seeking technical assistance.
• Troubleshoot and resolve technical issues related to applications.
• Document inquiries and issues in the ticketing system.

Connaissances

Problem-solving skills

Customer service orientation

Analytical skills

Communication skills in English

Formation

Bachelor’s degree in Computer Science or related field

Outils

Microsoft Office (Word, Excel, Outlook)

Help desk or ticketing systems

Description du poste

A leading tech solutions provider is seeking a Junior Application Support Agent in Brussels. This role involves serving as the first point of contact for users seeking technical assistance, troubleshooting application issues, and documenting inquiries in a ticketing system. Candidates should have a Bachelor's degree in Computer Science or related field, strong analytical skills, and a customer-focused mindset. The position offers a hybrid working model with competitive compensation and benefits.