Junior Application Support Agent

Netcompany; Brussel Hoofdstad; Hybride; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading tech solutions provider is seeking a Junior Application Support Agent in Brussels. This role involves serving as the first point of contact for users seeking technical assistance, troubleshooting application issues, and documenting inquiries in a ticketing system. Candidates should have a Bachelor's degree in Computer Science or related field, strong analytical skills, and a customer-focused mindset. The position offers a hybrid working model with competitive compensation and benefits.

Prestations

Competitive compensation & benefits

Hospitalization plan

Hybrid working model

Meal allowance

Continuous learning opportunities

Personalized development plan

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Previous experience in a customer support role.
• Strong analytical and problem-solving skills.

Responsabilités

• Serve as the first point of contact for users seeking technical assistance.
• Troubleshoot and resolve technical issues related to applications.
• Document inquiries and issues in the ticketing system.

Connaissances

Problem-solving skills

Customer service orientation

Analytical skills

Communication skills in English

Formation

Bachelor’s degree in Computer Science or related field

Outils

Microsoft Office (Word, Excel, Outlook)

Help desk or ticketing systems

Description du poste

Company Description

Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

Are you ready to discover the role of a Junior Application Support Agent at Netcompany?

As a Junior Application Support Agent, you will:

• Serve as the first point of contact for users seeking technical assistance via phone or email.
• Troubleshoot and resolve technical issues related to applications, including software bugs, system errors, and user-related problems.
• Document inquiries, issues, and resolutions in the ticketing system, ensuring accurate and thorough records.
• Collaborate with cross‑functional teams, including business teams and software developers, to escalate and resolve complex issues.
• Provide guidance and training to end users on how to use applications effectively, including best practices and troubleshooting tips.
• Contribute to the development and maintenance of knowledge base articles, FAQs, and other self‑service resources.
• Assist with the testing and validation of software updates, patches, and new features prior to release.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Previous experience in a customer support role.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook), and experience with help desk or ticketing systems is a plus.
• Strong analytical and problem‑solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Customer‑focused mindset with a commitment to delivering high‑quality service and support.
• Willingness to learn new technologies and adapt to changing priorities and business needs.
• Excellent communication skills in English, both verbal and written, with the ability to explain technical concepts clearly and concisely to non‑technical users.

Benefits & Additional Information

• Opportunity to work in a modern environment
• Competitive compensation & benefits package
• Hospitalization plan
• Hybrid working model
• Mealallowance
• Well‑being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad‑hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to being part of a diverse environment, and have the opportunity to work alongside well‑experienced professionals, on challenging, large‑scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/