ITIL Service Manager: Operations Lead for Judicial IT

Keystone Solutions; Brussel; Sur place; EUR 45 000 - 70 000; Plein temps

Résumé du poste

Keystone Solutions is seeking a Service Manager to oversee the operational management of services related to a central case management system for the judicial domain at a client site. You will ensure service quality, continuity, and ongoing improvements in line with ITIL best practices.

The role requires 1–4 years of IT support or service management experience, basic ITIL knowledge, strong analytical/organizational skills, and good communication.

Qualifications

• 1–4 years of IT support or service management experience.
• Basic knowledge of ITIL principles.
• Strong analytical and organizational skills.
• Good communication and coordination abilities.
• Structured and proactive mindset.

Responsabilités

• Manage daily operations of services (support, service desk).
• Implement and manage ITIL processes (Incident, Problem, Change, Request Management).
• Coordinate Service Desk activities (L1 / L2 / L3 support).
• Monitor and prioritize incidents (bugs) and service requests.
• Manage changes and ensure controlled releases.
• Track SLA/KPI performance and provide reporting.
• Act as the operational point of contact between business, ICT, and vendors.
• Drive continuous service improvement.
• Maintain operational documentation and procedures.

Connaissances

.Net

Data & Services Architecture

Identity and Access Management (IAM)

ITIL

Microsoft Dynamics

Salesforce

Description du poste

Keystone Solutions is seeking a Service Manager to oversee the operational management of services related to a central case management system for the judicial domain at a client site. You will ensure service quality, continuity, and ongoing improvements in line with ITIL best practices.

The role requires 1–4 years of IT support or service management experience, basic ITIL knowledge, strong analytical/organizational skills, and good communication.