IT Transition and Assurance Manager

Spektrum; Eigenbrakel; On-site; EUR 70,000 - 110,000; Full time

Job summary

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. The NATO Communications and Information Agency (NCIA) is NATO’s principal C3 capability deliverer and CIS service provider.

It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack

Qualifications

• Minimum 2 years experience in Service Management within a medium-large organisation.
• Extensive experience in Service Transition Management across multiple industries.
• Demonstrated experience in providing advice on the application of relevant Service Management and Service Improvement techniques to various functions or processes;
• Demonstrated ability to manage time effectively and work under pressure while delivering high-quality outcomes in Transition and Assurance;
• Ability to evaluate risks and formulate corrective and improvement plans;
• Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with strong briefing skills and the ability to report at a senior level.
• ITIL Certification
• PRINCE2 Certification, or equivalent Project Management certification

Responsibilities

• Provides administrative services to project boards, project assurance teams and quality review meetings.
• Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking.
• Sets up project files, compiles and distributes reports.
• Provides guidance on project management software, procedures, processes, tools and techniques.
• Contributes to identifying new areas of capability improvement within the organisation which may be enhancements to skills, technology or processes.
• Develops and maintains a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation.
• Carries out capability improvement assignments, such as maturity or performance assessments to identify strengths and weaknesses.
• Selects and prioritises improvement opportunities, generates buyin and plans improvement activities justified by measurable organisational benefits.
• Offers support, guidance, advice and suggestions to help continual improvement activities.
• Assist in the creation of the Agency's Service Transition strategy, plans, and policies, ensuring alignment with business objectives and industry best practices.
• Provide Transition Planning and Support guidance to programme and/or projects
• Ensuring that transition activities are planned and executed in a timely manner.
• Review and update project proposals for inclusion of Transition planning and support activities
• Supports Senior Transition and Assurance Manager with developing strategies and templates for the implementation and evaluation of IT Transition Planning and Support.
• Deputise for Senior Management when required.

Skills

Service Management

Service Transition

Risk management

Communication skills

Time management

Presentation skills

Leadership

Education

Bachelor's degree in related discipline

Job description

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role ID – C004534/2

Role Duties and Responsibilities

Portfolio, programme and project support

• Provides administrative services to project boards, project assurance teams and quality review meetings.
• Uses recommended portfolio, programme and project control solutions for planning, scheduling and tracking.
• Sets up project files, compiles and distributes reports.
• Provides guidance on project management software, procedures, processes, tools and techniques.

Organisational capability development

• Contributes to identifying new areas of capability improvement within the organisation which may be enhancements to skills, technology or processes.
• Develops and maintains a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation.
• Carries out capability improvement assignments, such as maturity or performance assessments to identify strengths and weaknesses.
• Selects and prioritises improvement opportunities, generates buyin and plans improvement activities justified by measurable organisational benefits.
• Offers support, guidance, advice and suggestions to help continual improvement activities.
• Assist in the creation of the Agency's Service Transition strategy, plans, and policies, ensuring alignment with business objectives and industry best practices.
• Provide Transition Planning and Support guidance to programme and/or projects
• Ensuring that transition activities are planned and executed in a timely manner.
• Review and update project proposals for inclusion of Transition planning and support activities
• Supports Senior Transition and Assurance Manager with developing strategies and templates for the implementation and evaluation of IT Transition Planning and Support.
• Deputise for Senior Management when required.

Essential Skills, Experience and Certifications

• Minimum of 2 years experience in Service Management within a medium-large organisation
• Extensive experience in Service Transition Management across multiple industries
• Demonstrated experience in providing advice on the application of relevant Service Management and Service Improvement techniques to various functions or processes;
• Demonstrated ability to manage time effectively and work under pressure while delivering high-quality outcomes in Transition and Assurance;
• Ability to evaluate risks and formulate corrective and improvement plans;
• Demonstrated ability to communicate clearly and professionally, both verbally and in writing, with strong briefing skills and the ability to report at a senior level.
• ITIL Certification
• PRINCE2 Certification, or equivalent Project Management certification

Desirable Skills, Experience & Certifications

• Prior experience of working in an international environment, comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organisation, including ACO and ACT.

Education

• A minimum requirement of a Bachelor's degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post.

Working Location

Working Policy

• On-site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance