IT Support Engineer

TRACTEBEL; Brussel Hoofdstad; Hybrid; EUR 50,000 - 85,000; Full time

Benefits offered by this job

Hybrid work model

32 days holidays (+ option to buy 5)

Mobility budget & company car options

Meal vouchers & hospitalization cover

Job summary

Tractebel is seeking an IT professional to oversee helpdesk operations, manage Windows Group Policies, and coordinate workplace infrastructure across multiple teams. The role includes end-user support, policy design, testing, and deployment in a large, international environment.

You will work in a hybrid setting with on-site and remote support, leveraging ITIL practices and modern Microsoft technologies. A degree in IT or related field is required, with 5+ years of relevant experience.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Systems Administration, or a related field.
• Equivalent professional experience may be considered in place of a formal degree.
• ITIL Foundation certification is an asset.
• Microsoft certifications related to Windows, Endpoint Management, or Microsoft 365 are an asset.
• 5+ years of experience in Digital Workplace, IT Support, Systems Administration, or a similar technical environment.
• Strong experience in advanced end-user support and troubleshooting (L2/L3).
• Experience working with Windows enterprise environments and Group Policies (GPOs).
• Experience coordinating incidents involving several technical teams, such as Workplace, Infrastructure, Network, Security, and Business Applications.
• Experience supporting or coordinating IT projects, migrations, and deployments.
• Experience working in a large, international, or complex organisation is an asset.
• Advanced troubleshooting and problem-solving skills.
• Good understanding of Windows endpoint architecture and enterprise workplace environments.
• Ability to analyse complex incidents involving multiple technologies.
• Ability to identify recurring issues and propose sustainable solutions.
• Basic scripting and automation skills are an advantage, particularly PowerShell.

Responsibilities

• Oversee helpdesk activities, including ticket handling, prioritisation, follow-up, and resolution of user incidents and service requests.
• Provide technical support and troubleshooting for end-user workplace issues.
• Coordinate with the relevant technical teams when incidents require additional expertise or escalation.
• Ensure clear user communication and regular ticket follow-up through to resolution.
• Analyse business and technical requirements related to Windows Group Policies.
• Design, create, test, deploy, and maintain Group Policy Objects (GPOs).
• Assess the impact of GPO changes before deployment and ensure appropriate testing and validation.
• Troubleshoot GPO-related issues and monitor deployed policies.
• Maintain and continuously improve existing policies in line with security, infrastructure, and workplace requirements.
• Act as a key point of contact between Workplace and Infrastructure teams.
• Facilitate communication and technical alignment between teams on infrastructure changes, workplace requirements, incidents, and deployments.
• Coordinate activities involving multiple technical teams and ensure dependencies are identified and addressed.
• Coordinate technical activities across Workplace, Business Applications, Engineering Applications, and Infrastructure teams.
• Support the analysis and resolution of issues involving multiple IT domains.
• Contribute to projects involving sensitive and highly controlled environments, including nuclear-related activities.

Skills

Fluent in English

French and/or Dutch

Strong analytical mindset

Ownership and accountability

Clear communication

Education

Bachelor’s degree in Information Technology or related field

Tools

Windows

Active Directory

Group Policy (GPO)

Microsoft Entra ID

Microsoft Intune

Microsoft 365

ServiceNow

SCCM/Configuration Manager

PowerShell

Remote support tools

Job description

What We Offer

• Tractebel is more than a place to work. It’s your chance to evolve alongside top experts on impactful projects around the world. It’s an environment built on team spirit, where you can reach your highest potential.
• We actively support the development of our people, and the opportunities for growth within the ENGIE Group are wide open.
• We offer a competitive salary package including representation allowances, double paid holidays, meal vouchers, eco cheques, bonuses, hospitalization insurance, PC purchase plan, ENGIE stock options, and more.
• Our mobility plans are customizable to your needs, including a company car, train pass, bike lease, or combinations thereof. You can also swap your company car for the flexible and tax-friendly Belgian Mobility Budget!
• Flexible, hybrid arrangements enable working from home (2 days per week), on-site or on the go or even part time. Tractebel participates in your home office expenses, through advantageous purchase programs and generous contributions to your internet and mobile plans.
• Holidays: 32 days with opportunity to buy 5 extra days.
• To celebrate our successes, and just have fun, we get together for team sports, afterworks, team -building activities, our annual party, and more.

Your Key Responsibilities

Helpdesk & User Support

• Oversee helpdesk activities, including ticket handling, prioritisation, follow-up, and resolution of user incidents and service requests.
• Provide technical support and troubleshooting for end-user workplace issues.
• Coordinate with the relevant technical teams when incidents require additional expertise or escalation.
• Ensure clear user communication and regular ticket follow-up through to resolution.

Group Policy (GPO) Management

• Analyse business and technical requirements related to Windows Group Policies.
• Design, create, test, deploy, and maintain Group Policy Objects (GPOs).
• Assess the impact of GPO changes before deployment and ensure appropriate testing and validation.
• Troubleshoot GPO-related issues and monitor deployed policies.
• Maintain and continuously improve existing policies in line with security, infrastructure, and workplace requirements.

Workplace & Infrastructure Coordination

• Act as a key point of contact between the Workplace and Infrastructure teams.
• Facilitate communication and technical alignment between teams on infrastructure changes, workplace requirements, incidents, and deployments.
• Coordinate activities involving multiple technical teams and ensure that dependencies are clearly identified and addressed.

Cross-Team Technical Coordination

• Coordinate technical activities across Workplace, Business Applications, Engineering Applications, and Infrastructure teams.
• Support the analysis and resolution of issues involving multiple IT domains.
• Ensure the appropriate stakeholders are involved and facilitate follow-up through to implementation or resolution.
• Contribute to technical discussions and translate business or application requirements into workplace and infrastructure actions.

Project Management & Sensitive Environments

• Manage and coordinate small-scale IT projects from requirements analysis through to implementation and follow-up.
• Coordinate technical stakeholders, activities, planning, testing, and deployment.
• Contribute to projects involving sensitive and highly controlled environments, including nuclear-related activities.
• Ensure technical implementations comply with applicable security, operational, and organisational requirements.

General Responsibilities

• Contribute to the continuous improvement of workplace infrastructure and operational processes.
• Identify recurring technical issues and help define sustainable solutions.
• Support infrastructure and workplace changes, migrations, and deployment activities.
• Provide technical expertise and operational support to internal teams and end users.
• Document technical solutions, configurations, and operational procedures when required.

We would love to hear from people with

• Bachelor’s degree in Information Technology, Computer Science, Systems Administration, or a related field.
• Equivalent professional experience may be considered in place of a formal degree.
• ITIL Foundation certification is an asset.
• Microsoft certifications related to Windows, Endpoint Management, or Microsoft 365 are an asset.
• 5+ years of experience in Digital Workplace, IT Support, Systems Administration, or a similar technical environment.
• Strong experience in advanced end-user support and troubleshooting (L2/L3).
• Experience working with Windows enterprise environments and Group Policies (GPOs).
• Experience coordinating incidents involving several technical teams, such as Workplace, Infrastructure, Network, Security, and Business Applications.
• Experience supporting or coordinating IT projects, migrations, and deployments.
• Experience working in a large, international, or complex organisation is an asset.
• Experience in sensitive or highly controlled environments is an asset.
• Advanced troubleshooting and problem-solving skills.
• Good understanding of Windows endpoint architecture and enterprise workplace environments.
• Ability to analyse, test, and deploy Group Policy changes.
• Understanding of endpoint management, authentication, networking, and infrastructure dependencies.
• Ability to analyse complex incidents involving multiple technologies.
• Ability to identify recurring issues and propose sustainable solutions.
• Basic scripting and automation skills are an advantage, particularly PowerShell.
• Operational / ITIL
• Incident management.
• Request management.
• Problem management principles.
• Prioritisation and SLA awareness.
• Change and deployment coordination.
• Technical documentation and knowledge management.
• Strong customer and service orientation.
• Ownership and accountability.
• Ability to work independently.
• Strong analytical mindset.
• Clear communication skills with both technical and non-technical stakeholders.
• Ability to coordinate multiple technical teams.
• Ability to coach and support less experienced colleagues.
• Flexibility and willingness to provide onsite support when required.
• Comfortable working in an international and multicultural environment.
• Fluent in English; French and/or Dutch.
• Microsoft Windows 11, Microsoft Active Directory, Group Policy Management (GPO), Microsoft Entra ID, Microsoft Intune, Microsoft 365, ServiceNow or another enterprise ITSM solution, Microsoft
• Configuration Manager / SCCM, PowerShell, Remote support solutions, Microsoft Teams, Endpoint security and compliance tools
• Interest in automation, AI-assisted support, endpoint analytics, and emerging Digital Workplace technologies is considered a strong asset.

Our Recruitment Process

Pre-screener conversation / HR in-depth interview on-site / in teams with the Talent Acquisition Partner

Final business interview on-site with your future manager

Research shows that men apply when they meet 60% of the requirements while women only apply when they are convinced they meet 100%. Don’t let that hold you back – we’d love to hear from you!

Who We Are

Ready to engineer your positive impact? Then join Tractebel, part of the ENGIE Group, and our 5,000 passionate experts around the globe, driven by shaping a more sustainable world every day. Make your contribution to carbon neutrality in markets like nuclear, renewables, power & gas, electrical grids, hydropower & dams, water resources & supply, desalination, complex & high-tech buildings, transport infrastructures, and ports & waterways.

Our top priorities are people, ethics, safety, and sustainability. With Tractebel, you are uniquely positioned to make a positive impact on global net-zero targets. The driving force behind reaching these goals is our greatest asset: you. Our people come first, and our strength is in our diversity. Because diversity leads to fresh perspectives that drive performance and innovation, we welcome all applicants and remain committed to an inclusive workplace.

Find out more about Tractebel, our activities and why you should join us here!

At ENGIE, every talent has a role to play in accelerating the energy transition. Make a difference and enjoy a fulfilling professional experience. Take on exciting challenges and build a career path that reflects who you are. Join us and be part of the adventure of the century!

Nom de l'entreprise: Tractebel

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