IT Support Assistant

EPP Group; Brussel Hoofdstad; Sur place; EUR 37 658 - 61 713; Plein temps

Avantages offerts par ce poste

EU pension scheme

At least 24 days of annual leave

Training and career development opportunities

Résumé du poste

A prominent European political group based in Brussels is looking for an IT Support Assistant. This role focuses on providing technical and operational support, maintaining IT systems, and ensuring reliable digital solutions for members and staff. Candidates should have strong technical skills, experience in IT support, and be comfortable collaborating in a multicultural environment. Competitive salary and benefits offered.

Qualifications

• Minimum three years of relevant professional experience.
• Excellent written and verbal English and/or French.
• Experience with hardware troubleshooting and maintenance.

Responsabilités

• Respond to technical support calls for IT equipment.
• Install EP Standard Configuration on PCs and laptops.
• Manage IT stock and equipment.

Connaissances

Technical support

Problem-solving

Collaboration

Attention to detail

Client-oriented mindset

Formation

Secondary education diploma

ICT post-secondary education diploma

Outils

Microsoft Office

Windows

Linux

EP ServiceNow

SCCM

Active Directory

Description du poste

from €3.374,39 to €5.529,90 depending on length of experience

Place of work

10.11.2025 12:00 (CET)

Be at the heart of Europe’s decision-making and help shape how

we communicate it to the world

Join the EPP Group in the European Parliament and support the digital solutions of Europe’s largest political group. As part of the ICT Unit, you will provide technical and operational support, maintain IT systems, and ensure reliable digital solutions that facilitate the daily work of Members and staff. This role offers the opportunity to work closely with users, contribute to practical IT solutions, and support a dynamic, international environment.

We are looking for anIT Support Assistant to provide technical and operational support within the Information & Communication Technology Unit (ICT Unit). The successful candidate will help maintain and enhance the Secretariat’s IT systems and applications, ensuring reliable digital solutions for Members and staff. This role involves hands‑on technical work and close collaboration with users, offering the opportunity to turn needs into practical IT solutions that improve the daily operations of the EPP Group.

Why Join Us?

• Contribute to the operation, maintenance, and improvement of IT systems and applications that support parliamentary activities.
• Play a key role in providing technical support and innovative IT solutions for Members and staff.
• Collaborate in a truly multilingual, multicultural and dynamic environment with colleagues from all across the EU.
• Benefit from attractive working conditions, professional development opportunities, and a workplace where diversity and inclusion are actively promoted.

About the EPP Group

The Group of the European People's Party (EPP Group) is the largest and oldest group in the European Parliament. As a centre‑right group, the Group is committed to creating a stronger Europe, building on its people and working towards the benefit of all Europeans. It is aiming to reach a more ambitious and a more self‑assured Europe where everyone has an equal opportunity to succeed. In its day‑to‑day business, the Group and its Members can rely on the multinational secretariat providing high quality political, administrative and technical support.

Department

The Information & Communication Technology Unit (ICT Unit) is responsible for operating, developing and maintaining the Secretariat’s IT tools (both hardware and software), developing new applications, managing the Group’s Intranet, supporting the Group’s Internet and providing IT infrastructure at external meetings. It also oversees the Secretariat’s mobile solutions.

The IT Support Assistant fulfils a supranational function within the EPP Group Secretariat and carries out the following functions and duties:

Respond to technical support calls for IT equipment (PCs, printers, screens, smartphones, copiers, digital senders), diagnosing and troubleshooting issue;

Use ticketing software (EP ServiceNow) and PC management tools to track and resolve requests;

Install EP Standard Configuration on PCs and laptops (Windows, Mac);

Prepare and install mobile kits for external meetings, events, and competitions;

Perform miscellaneous support tasks, including liaising with providers, assisting with demonstrations and site preparations, and relocating computers, printers, and copiers;

Manage IT stock and equipment, including warehousing, inventory, labelling, packing, ordering spare parts, and sending items for repair;

Use IT inventory using software tools employed in the European Parliament (e.g FMS, Inventory and Tracking) to ensure accurate monitoring and tracking of equipment;

Implement and maintain IT systems, including ongoing updates and enhancements;

Welcoming new users and providing short trainings on basic IT operations and computer maintenance;

Set up IT equipment for conference meetings, including audio/video connections, LCD/Plasma screens, presentation materials (e.g., PowerPoint), MS TEAMS & Webex;

Maintaining servers (Windows & Linux);

Execute automated system installations using cloning software;

Working with SCCM, Active Directory, and GPOs.

The post of IT Support Assistant in the EPP Group Secretariat requires flexibility, strong organizational skills, and a methodical approach. Candidates must demonstrate good judgment, a client‑oriented mindset, discretion in handling confidential information, and the ability to adapt to varying workloads.

The role demands strong technical and problem‑solving skills, attention to detail, and the capacity to deliver reliable IT solutions under pressure. Candidates should be able to work independently while collaborating effectively within a multicultural team and respond quickly to changing circumstances.

The post involves frequent travel, notably to Strasbourg for plenary sessions, as well as occasional external meetings.

Job requirements

Candidates must have:

a level of post‑secondary education attested by a diploma in the field of ICT or a related field OR a level of secondary education attested by a diploma giving access to post‑secondary education, and appropriate professional experience of at least three years;

university‑level relevant professional experience of at least 2 years;

excellent knowledge (speaking and writing) of English and/or French (C1); knowledge of other EU languages is an asset;

excellent knowledge of Microsoft Office, with strong proficiency in Word and Excel;

knowledge of operational system (Windows & Linux);

knowledge of implementing Network (TCP/IP) and troubleshooting;

knowledge of scripting Powershell is considered an asset;

good organisational skills and ability to manage tasks under time pressure;

collaborative and supportive working style, with a strong sense of discretion and confidentiality.

Salary & benefits

Successful candidate may be offered a contract agent position (FG III) for a duration of one year, renewable, in line with the Conditions of Employment of Other Servants of the EU (CEOS ).

In addition to the basic salary (from €3.374,39 to €5.529,90 depending on length of experience), you will benefit from:

• Participation in the EU pension scheme (entitlement after 10 years);
• At least 24 days of annual leave;
• Allowances (e.g. expatriation, household, dependent child, installation) depending on your situation;
• Training and career development opportunities.

General admission conditions

CANDIDATES MUST FULFIL THE FOLLOWING CONDITIONS (art. 12(2) of the CEOS ):

• be a national of one of the Member States of the European Union;
• enjoy their full rights as a citizen (have no criminal record);
• have fulfilled any obligations imposed by the laws concerning military service;
• meet the character requirements for the duties involved.

📝 HOW TO APPLY

Help us build a stronger, innovative, and forward‑looking Europe. Join the EPP Group today!

1.🔴Read carefully this notice.

2.📄 Prepare your supporting documents . Your applicationsmust be supported by:

3. 💻Submit your application by10 November2025, 12:00 (CET) with attaching the following:

• Motivation letter (max. 500 words, in English)
• All supporting documents in1 single PDF (max. 15 MB)

4. 📧Confirmation – You will receive an acknowledgement email. Check your spam folder if it does not arrive.

• Only complete applications submitted by the closing date and supported by the required documents will be considered by the Selection Committee
• Any qualifications or experience not duly substantiated by supporting documents will be disregarded.
• Eligible candidates included on a reserve list
• Interview/assessment based on the candidate’s profile and the needs of the service

Generally, depending on the number of applications received, it may take up to three months from a publication of a notice of recruitment to a reserve list for temporary agents, and two to three months for contract agents.

The EPP Group ensures that applicants' personal data are processed in line with Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices, and agencies and on the free movement of such data, particularly as regards their confidentiality and security and repealing Regulation (EC) No 45/2001 and Decision N° 1247/2002/EC.

The EPP Group is an equal opportunities employer that is committed to diversity and to creating inclusive working environment. We encourage applications from qualified individuals who fulfil the job requirements, regardless of their age, race, ethnic origin, religion or belief, disability, sexual identity or any other characteristic.