IT Service Manager: ITIL & Service Desk Lead

Keystone Solutions; Brussel; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Keystone Solutions is seeking a Service Manager for a client-site consultancy project in the judicial domain. You will oversee daily service operations, implement ITIL processes, and coordinate incident and change management across L1–L3 support.

The role requires 1–4 years in IT support or service management, strong analytical and organizational skills, and proactive collaboration with business, ICT, and vendors.

Qualifications

• 1–4 years of experience in IT support or service management.
• Basic knowledge of ITIL principles.

Responsabilités

• Manage daily operations of services (support, service desk).
• Implement and manage ITIL processes (Incident, Problem, Change, Request Management).
• Coordinate Service Desk activities (L1 / L2 / L3 support).
• Monitor and prioritize incidents (bugs) and service requests.
• Manage changes and ensure controlled releases.
• Track SLA/KPI performance and provide reporting.
• Act as the operational point of contact between business, ICT, and vendors.
• Drive continuous service improvement.
• Maintain operational documentation and procedures.

Connaissances

IAM

Salesforce

.Net

Data & Services Architecture

ITIL

Microsoft Dynamics

Description du poste

Keystone Solutions is seeking a Service Manager for a client-site consultancy project in the judicial domain. You will oversee daily service operations, implement ITIL processes, and coordinate incident and change management across L1–L3 support.

The role requires 1–4 years in IT support or service management, strong analytical and organizational skills, and proactive collaboration with business, ICT, and vendors.