IRRT Principal Technician - NATO Enterprise Directory Service

Vector Synergy; Eigenbrakel; On-site; EUR 90,000 - 120,000; Full time

Job summary

Vector Synergy is seeking a Principal Technician to support the NATO Enterprise Directory Service (NEDS) environment in a secure on-site role in Belgium. You will administer DirX Directory and DirX Identity, manage synchronization, and provide Level 2/3 support.

The role encompasses scripting, automation, training, incident, change and release management, and collaboration with NATO affiliates. Strong LDAP, X.500, PKI knowledge and COSMIC TOP SECRET clearance are required.

Qualifications

• Experience with DirX Directory, DirX Identity and directory synchronization.
• LDAP and ITU-T X.500 standards familiarity.
• 2+ years in Identity Management.
• DirX Identity 1/2 and DirX Directory training or certifications completed.
• TCL scripting and automation in DirX environments.
• MS Active Directory administration knowledge.
• SQL DB administration and querying.
• Experience with .NET or Java development.
• PowerShell scripting experience.
• Linux Red Hat administration.
• PKI and digital certificate management.
• Experience supporting and enhancing enterprise directory solutions based on DirX technologies.

Responsibilities

• Monitoring, operating and administering DirX Product Family solutions, including DirX Directory and DirX Identity.
• Establishing, administering and maintaining DirX Directory Synchronization and repository tool parameters.
• Developing and implementing operational procedures in accordance with customer guidance.
• Providing Level 2 and Level 3 technical support through ITSM ticketing systems.
• Troubleshooting and resolving software-related incidents and service requests.
• Performing software provisioning, implementation and lifecycle management activities.
• Conducting performance monitoring, optimization and continual service improvement activities.
• Delivering technical training and documentation to Level 1 support teams.
• Performing backup and disaster recovery activities according to established procedures.
• Collaborating with internal and external stakeholders to support service delivery and development initiatives.
• Ensuring compliance with software licensing requirements and security regulations.
• Supporting onboarding and integration of new affiliates into the NATO Enterprise Directory Service.
• Executing Incident Management, Change Management and Release Management processes.
• Implementing application enhancements and software customizations.
• Configuring DirX integrations with additional HR authoritative data sources.
• Building connectors and integrations using standard DirX technologies.

Skills

DirX Directory

DirX Identity

Identity Management

LDAP

X.500

SQL querying

PowerShell

TCL scripting

Java/.NET

Linux admin

PKI

Education

DirX Identity 1

DirX Identity 2

DirX Directory training

Job description

I am looking for Principal Technician to support the NATO Enterprise Directory Service (NEDS) environment. The role focuses on administration, maintenance, development and support of the DirX Product Family, identity management services, and enterprise directory solutions within a highly secure NATO environment.

Location: Braine-l'Alleud, Belgium (on-site)

Required Security Clearance: NATO COSMIC TOP SECRET

Contract: B2B

Responsibilities

• Monitoring, operating and administering DirX Product Family solutions, including DirX Directory and DirX Identity;
• Establishing, administering and maintaining DirX Directory Synchronization and repository tool parameters;
• Developing and implementing operational procedures in accordance with customer guidance;
• Providing Level 2 and Level 3 technical support through ITSM ticketing systems;
• Troubleshooting and resolving software-related incidents and service requests;
• Performing software provisioning, implementation and lifecycle management activities;
• Conducting performance monitoring, optimization and continual service improvement activities;
• Delivering technical training and documentation to Level 1 support teams;
• Performing backup and disaster recovery activities according to established procedures;
• Collaborating with internal and external stakeholders to support service delivery and development initiatives;
• Ensuring compliance with software licensing requirements and security regulations;
• Supporting onboarding and integration of new affiliates into the NATO Enterprise Directory Service;
• Executing Incident Management, Change Management and Release Management processes;
• Implementing application enhancements and software customizations;
• Configuring DirX integrations with additional HR authoritative data sources;
• Building connectors and integrations using standard DirX technologies

On-Call Duties

• Participating in a rotational on-call schedule alongside NATO personnel;
• Supporting critical incidents outside standard working hours;
• Responding to and resolving high-priority operational issues;
• Documenting on-call activities and submitting daily status reports;
• Preparing sprint-level summaries of incidents and resolutions provided during on-call periods.
  

Required Qualifications

• Proven experience with DirX Directory, DirX Identity and directory synchronization solutions;
• Strong understanding of LDAP and ITU-T X.500 directory standards;
• Minimum 2 years of experience in Identity Management;
• Completion of DirX Identity 1, DirX Identity 2 and DirX Directory training or certifications;
• Hands-on experience with TCL scripting and automation in DirX environments;
• Knowledge of Microsoft Active Directory administration;
• SQL database administration and querying skills;
• Experience with .NET or Java development;
• PowerShell scripting experience;
• Linux Red Hat administration skills;
• Knowledge of PKI and digital certificate management;
• Experience supporting and enhancing enterprise directory solutions based on DirX technologies.