Internal IT Manager – Infrastructure & Digital Workplace

ILIAS Solutions; Diegem; À distance; EUR 90 000 - 120 000; Plein temps

Résumé du poste

ILIAS Solutions seeks an experienced Internal IT Manager to shape and operate the company’s internal IT foundation. You will lead security-aligned infrastructure, cloud services, endpoints and digital workplace tooling across Belgium, the Netherlands, Denmark and the United States.

The role emphasizes strategic roadmapping, automation and close collaboration with the CISO and global IT teams. You will manage a small team, drive modernization initiatives and ensure scalable, compliant technology

Qualifications

• As Internal IT Manager, lead security-compliant IT services and platforms.
• Experience in infrastructure, cloud, endpoints, identity and security operations.
• Strong architectural, vendor, and stakeholder management capabilities.
• Fluent Dutch and English at C1 level.

Responsabilités

• Shape and execute a strategic IT roadmap aligned to business goals.
• Oversee reliable, scalable internal IT operations and security controls.
• Drive automation, platform thinking and digital workplace initiatives.
• Ensure compliance with ISO, NIS2, CMMC, and related standards.
• Lead a team of four and collaborate with global IT stakeholders.
• Manage budgets, licensing, contracts and vendor relationships.

Connaissances

People leadership

Strategic thinking

Communication

Automation mindset

Security operations

Dutch language (C1)

English language (C1)

Outils

Azure AWS

Identity & access

Endpoint & cloud platforms

Description du poste

Opportunity

Lead Internal IT in a Mission-Critical Environment

At ILIAS Solutions, technology supports work with real-world impact. We develop mission-critical defense logistics and asset-management software used by defense organizations worldwide to improve asset visibility, operational readiness, maintenance, logistics and decision-making. By bringing strategic, tactical and operational data together in one integrated environment, our platform helps customers reduce complexity and make confident, timely decisions.

For ILIAS to continue building and delivering mission-critical technology, our internal IT foundation needs to be secure, resilient, well-structured and ready to scale. As Internal IT Manager, you define, deliver and continuously improve the organization’s IT services, infrastructure, digital workplace and technology platforms. Your work ensures that employees, developers and business teams can rely on secure, scalable and efficient technology every day, while helping ILIAS continue to grow in a controlled and compliant way.

The role sits at the intersection of business objectives, technology strategy, security governance and operational execution. Security governance remains with the CISO and security organization, while you ensure that compliant technology services are implemented, operated and continuously improved. That means staying close enough to the technical landscape to understand what needs to change, and close enough to the business to determine what will create the most impact for the teams who build, support and grow ILIAS.

Meaningful Work

ILIAS develops software for demanding defense and security environments, and the people behind that work depend on reliable technology every day. As the Internal IT Manager, you own the internal technology foundation that enables ILIAS to keep building, delivering and supporting mission-critical solutions. By strengthening infrastructure, cloud services, endpoints, identity platforms and digital workplace tools, you help colleagues across Belgium, the Netherlands, Denmark and the United States work with fewer disruptions, better collaboration and greater trust in the systems they rely on.

Your Mission

What You Will Do

As Internal IT Manager, you will shape the internal IT foundation that enables ILIAS to grow, innovate and operate securely. Your mission covers strategy, infrastructure, automation, digital workplace, developer enablement, operational excellence, security implementation and supplier management.

Shape the IT Roadmap and Infrastructure Direction

• Translate the IT vision into annual roadmaps, investment plans and clear priorities that guide day-to-day execution.
• Define target architectures for endpoints, servers, cloud services, identity and developer platforms.
• Align IT capabilities with business growth, product innovation and operational needs.
• Drive digital transformation, infrastructure modernization and technology improvement initiatives.
• Use your infrastructure knowledge to guide decisions, challenge proposals and set direction without needing to be hands‑on in every tool.
• Collaborate with IFED IT in the USA to identify synergies, align where relevant and strengthen the broader technology foundation across the organization.

Build Reliable, Efficient and Scalable IT Operations

• Own the availability, performance and reliability of internal IT services.
• Establish measurable service KPIs and continuous improvement programs.
• Standardise documentation, incident management, change management, problem management and day-to-day operational processes.
• Bring structure and maturity to internal IT while staying close enough to the operational reality to remove blockers and support the team.

Modernize Through Automation and Platform Thinking

• Lead an automation‑first approach across internal IT.
• Reduce recurring manual work through automation, self-service platforms and workflow improvements that make IT services faster, more consistent and easier to scale.
• Introduce configuration‑as‑code and infrastructure‑as‑code principles where they add value.
• Drive endpoint, server and cloud automation initiatives.
• Explore AI and workflow automation where they create practical business or operational value.
• Identify automation opportunities across infrastructure, endpoint management, service delivery and employee self‑service.

Improve the Digital Workplace and Employee Experience

• Deliver a modern digital workplace for office workers, developers and travelling employees.
• Own the endpoint strategy for Windows, macOS and mobile devices.
• Ensure smooth onboarding, productivity tooling and collaboration platforms.
• Improve the employee experience through workplace services and self‑service capabilities that are easy to use and reliable.

Enable Product Engineering and Developer Productivity

• Help developers work efficiently in secure, frictionless environments that support productivity without compromising compliance.
• Support Windows, Linux, WSL, Docker and cloud‑native development platforms.
• Partner with Product Engineering to continuously improve developer onboarding, environment provisioning and day‑to‑day working experience.

Manage Infrastructure, Cloud and Business Continuity

• Manage hybrid infrastructure environments and ensure services are scalable, resilient and maintainable.
• Drive adoption of Linux and cloud‑native platforms where appropriate.
• Oversee backup, disaster recovery and business continuity capabilities.
• Make informed architectural, operational and vendor decisions based on a strong understanding of current infrastructure technologies.

Implement Secure and Compliant Technology Services

• Implement security controls defined by the Security Office.
• Ensure secure operation of identity, endpoint and infrastructure platforms.
• Support ISO, NIS2, CMMC, DFARS and other compliance initiatives.
• Ensure controls are operational, measurable and auditable.
• Act as the primary partner of the CISO for operational security implementation.

Manage Suppliers, Services and Technology Value

• Manage strategic technology partners and managed service providers.
• Optimize licensing, contracts and vendor performance.
• Govern service quality and ensure technology partners deliver value.
• Manage the internal IT budget and ensure technology investments, licensing, contracts and vendor partnerships are aligned with business priorities and long‑term value.
• Make sure technology investments are aligned with business outcomes.

Lead with Clarity, Ownership and Technical Awareness

As Internal IT Manager, you translate business objectives into clear technology roadmaps, improve reliability through measurable outcomes, reduce manual work through automation and embed security by design in day‑to‑day operations.

You will lead a current internal IT team of four full‑time employees, with plans to grow the team further as the organization continues to scale. You bring clarity, structure and direction while helping the team develop its capabilities and maturity.

You also lead, coach and further develop the internal IT team and external partners with confidence, clarity and ownership. You create structure, set priorities and move comfortably between strategic priorities and detailed technical or operational discussions.

What You Bring

The ideal candidate brings the experience and confidence to guide direction, support the team and stay close to the technical reality behind the work. You understand modern technologies well enough to make strong architectural, operational and vendor decisions, without needing to be hands‑on in every tool.

• Several years of proven experience as an Internal IT Manager, preferably in infrastructure-heavy, complex or regulated environments.
• Strong understanding of infrastructure, cloud, endpoint, identity, security operations, automation and modern workplace technologies.
• Strong people leadership skills, with the ability to guide, grow and structure a team.
• Confident communicator who can interact with business stakeholders, technical teams, Security, Product Engineering and external partners.
• A pragmatic automation mindset and a strong drive to simplify operational work.
• Ability to keep strategic overview while being comfortable discussing technical and operational details.
• Minimum C1 level in Dutch and English, both spoken and written.

Build Your Future with ILIAS

Where Your Leadership Makes a Difference

At ILIAS, your leadership will help shape the internal technology foundation of a growing company with a clear mission. You will have the opportunity to influence technology direction, drive modernization initiatives and further mature the internal IT organization. From automation and operational excellence to developer enablement and digital workplace innovation, your decisions will have a visible impact across the business and help teams work more effectively every day.

You will build on an existing foundation while helping define what the next stage of internal IT looks like at ILIAS. The role offers a unique combination of strategic influence and practical impact: the opportunity to shape long-term direction while seeing the results of your decisions reflected in the day‑to‑day experience of employees, developers and business stakeholders.

In an environment where reliability, security and innovation truly matter, you will have the autonomy to drive meaningful improvements, strengthen the team and leave a lasting mark on the future of internal IT at ILIAS.

Key Success Metrics

AreaExample KPI

Automation 70-80% reduction of recurring manual activities

Endpoint Management >95% compliance and patching success

Availability >99.9% availability of critical services

Security Critical vulnerabilities remediated within target SLA

User Experience Continuous improvement in employee satisfaction

Developer Enablement Reduced developer onboarding and environment provisioning time

Operational Excellence Reduction in incidents and operational effort