Inside Sales Team Leader

Ridealso; Deinze; Hybride; EUR 88 000 - 110 000; Plein temps

Avantages offerts par ce poste

Enhanced private health coverage

Mental health and wellbeing support

Life insurance

Résumé du poste

ALSO is seeking a Team Leader Inside Sales to set up and manage the inside sales function across Europe. You will build administration processes, integrate customer administration into our systems and work closely with sales account managers and the headquarters to streamline workflows.

You will lead a small team as the business grows, foster a culture of precision, and ensure strong customer satisfaction through effective order handling, invoicing and responsive support in English and Dutch.

Qualifications

• Fluency in English and Dutch; German is a plus.
• Previous experience leading an internal sales department.
• You have an understanding and experience working with a CRM system. You feel comfortable setting up processes and forming an administration architecture.
• You have strong analytical, reporting and problem solving skills
• You are a self-starter with a proactive mindset, able to work independently, while collaborating with the wider team.

Responsabilités

• Define and set up administration processes and blueprint for the integration of customer administration into our system.
• Transform the blueprint into processes and systems.
• Manage the flow of orders, adaptions, invoicing and other documents between ALSO and our customers.
• Be the first point of contact for our customers and help them with their questions or requests, through phone and e‑mail.
• We have a limited number of customers which allows you to build strong relationships.
• Take pride in precision and administrational excellence.
• Be a beacon for the team when it comes to finding the right touchpoint in our structure.
• Through automatisation you will aim for a quick and efficient conversion of the incoming data.
• You start on your own, but as the business grows your team will grow. You offer them a safe environment to grow, develop and shine. You safeguard the culture and ensure positive interactions with customers and colleagues.

Connaissances

English fluency

Dutch fluency

German a plus

CRM experience

Process design

Analytical skills

Independent worker

Team leadership

Outils

CRM system

Description du poste

About ALSO.

We’re ALSO, an electric mobility company originally conceived as a part of Rivian. We’re a passionate team of builders, dreamers, doers and innovators, focused on creating entirely new (not to mention, innovative and delightful) vertically integrated, small EVs designed to meet the global mobility challenges of today and tomorrow. Our mission is to inspire everyone to ride ALSO—replacing many local car, truck and SUV miles with ones on vehicles that are more affordable, more enjoyable and 10-50x more efficient.

ALSO is looking for a Team Leader Inside Sales to set up and manage our inside sales department in Europe. This person will create all the administration processes and aim for a seamless system integration to maximize customer satisfaction. You will work closely with our sales account managers and our administration department in the headquarters to manage the administration flow and provide the overview with regular reports.

What You’ll Do

• Through consultation you will identify the requirements to set-up the administration and draft the blueprint for the integration of customer administration into our system.
• You will transform the blueprint into processes and systems.
• You will manage the flow of orders, adaptions, invoicing and other documents between ALSO and our customers. This department is the backbone of the interaction with our customers and is focussed on maximizing customer satisfaction.
• You are the first point of contact for our customers and help them with their questions or requests, through phone and e‑mail.
• We have a limited number of customers which allows you to build strong relationships
• You take pride out of precision and administrational excellence.
• You are a beacon for the team when it comes to finding the right touchpoint in our structure. You are thriving to connect the dots.
• Through automatisation you will aim for a quick and efficient conversion of the incoming data.
• You start on your own, but as the business grows your team will grow. You offer them a safe environment to grow, develop and shine. You safeguard the culture and ensure positive interactions with customers and colleagues.

What You’ll Bring

• Fluency in both English and Dutch is required; German is a plus.
• Previous experience leading an internal sales department.
• You have an understanding and experience working with a CRM system. You feel comfortable setting up processes and forming an administration architecture.
• You have strong analytical, reporting and problem solving skills
• You are a self-starter with a proactive mindset, able to work independently, while collaborating with the wider team.

The salary for this position ranges from EUR 88,000 - 110,000 (85/15 split) per year, depending on experience, qualifications, and location. We offer a hybrid work model 4 - 5 days a week based out of our Deinze office.

Perks & Benefits

• Enhanced private health coverage. Excellent health, dental, and vision insurance
• Mental health and wellbeing support
• Life insurance

Why ALSO.

We’re passionate about helping the world find a better way to get there—wherever it is you’re headed.

We’re located in the heart of Silicon Valley and have brought together a world-class team from some of the biggest brands in the technology, automotive, cycling, outdoor recreation and retail spaces.

Together we’re working hands‑on to imagine, design and build an entirely new solution to a global set of transportation challenges.