In-Room Dining Concierge

Mondrian Seoul Itaewon

Spa

Sur place

EUR 26 000 - 37 000

Plein temps

Il y a 10 jours
Générateur de candidature

Une candidature sur mesure pour ce poste — un CV personnalisé et une lettre de motivation qui correspondent directement à l’offre.

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Avantages offerts par ce poste

Tax-free salary
Monthly service charge earnings
Health insurance
Annual return flight
Accommodation & meals
Uniforms

Résumé du poste

Kuredhivaru Resort and Spa seeks an enthusiastic In-Room Dining Associate to deliver exceptional guest experiences. You will promptly answer calls, take precise orders, assist with menu selections and ensure orders are delivered accurately and on time.

Role requires strong English communication, attentiveness to details, and ability to work flexible shifts in a fast-paced resort environment. Competitive pay includes service charges and comprehensive benefits.

Qualifications

  • Previous experience in in-room dining, room service or hotel service is preferred.
  • Excellent knowledge of in-room dining products and service standards.
  • Strong verbal and telephone communication skills.
  • Good English communication skills.
  • Basic computer and POS system knowledge.
  • Strong customer service and interpersonal skills.
  • Excellent attention to detail and order accuracy.
  • Ability to work under pressure in a fast-paced environment.
  • Professional appearance and positive attitude.
  • Flexible shifts, weekends and public holidays.

Responsabilités

  • Answer in-room dining calls promptly and courteously.
  • Take and record guest food and beverage orders accurately.
  • Confirm room numbers, order details and special requests.
  • Assist guests with menu selections and provide recommendations.
  • Explain menu items, ingredients and options when required.
  • Enter orders accurately into the POS system.
  • Communicate dietary requirements and allergies to the kitchen.
  • Coordinate with kitchen and service teams to ensure timely order delivery.
  • Follow up on orders to ensure guest satisfaction.
  • Handle guest inquiries, requests and complaints professionally.
  • Promote additional F&B items where appropriate.
  • Maintain accurate order records and guest preferences.
  • Follow hotel service, hygiene and safety standards.
  • Maintain a professional and friendly telephone manner.

Connaissances

Order accuracy
Guest service
Verbal communication
Telephone etiquette
POS system
Attention to detail
Flexibility

Outils

POS system
Basic computer skills

Description du poste

Kuredhivaru Resort and Spa seeks an enthusiastic In-Room Dining Associate to deliver exceptional guest experiences. You will promptly answer calls, take precise orders, assist with menu selections and ensure orders are delivered accurately and on time.

Role requires strong English communication, attentiveness to details, and ability to work flexible shifts in a fast-paced resort environment. Competitive pay includes service charges and comprehensive benefits.

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