French-Speaking Product Adoption Architect

Lightspeed; Oost-Vlaanderen; Sur place; EUR 65 000 - 95 000; Plein temps

Avantages offerts par ce poste

Lightspeed equity scheme

Health & Wellness Credit

PX benefit (work from anywhere 60d/yr

Time off to volunteer

Office lunches in Ghent

Résumé du poste

Lightspeed in Belgium seeks a French-speaking Product Adoption Strategist (Human-Led & Interactive) to join the EMEA team. You will own adoption strategy, experiments, and implementation for high-impact, human-led programs that accelerate value realization for a specific feature or market.

Collaborating with Product, Marketing, Data, Education, and Account teams, you will design and run clinics, masterclasses, and peer rounds to drive adoption and translate insights into scalable initiatives

Qualifications

• 3–5 years of experience in Customer Success Management, Product Training, Consultative Customer Enablement, Implementation Consultant, or similar in B2B SaaS.

Responsabilités

• Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs.
• Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables.
• Build proactive repeatable coaching playbooks for high-value or at-risk accounts with low feature penetration, delivering targeted and consultative optimisation support.
• Conduct live qualitative deep-dives to understand barriers to adoption and map insights back to customer personas.
• Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities.

Description du poste

Lightspeed in Belgium seeks a French-speaking Product Adoption Strategist (Human-Led & Interactive) to join the EMEA team. You will own adoption strategy, experiments, and implementation for high-impact, human-led programs that accelerate value realization for a specific feature or market.

Collaborating with Product, Marketing, Data, Education, and Account teams, you will design and run clinics, masterclasses, and peer rounds to drive adoption and translate insights into scalable initiatives