Fraud Analyst

Edenred PayTech; Oudergem; On-site; EUR 42,000 - 66,000; Full time

Job summary

Edenred PayTech is seeking a Fraud Analyst to join its regulated European payments business in Belgium. You will work on fraud cases, evidence handling, and coordination with fintech partners, third-party banks and competent authorities, focusing on timely, accurate responses.

Responsibilities include managing recalls, responding to information requests, ensuring completeness of data, maintaining records, and identifying improvement opportunities in fraud risk processes.

Qualifications

• Strong attention to detail, good analytical skills and a structured way of working.
• Good written communication skills and the ability to spot missing or inconsistent information.
• Able to work independently on standard cases and recognise when escalation is needed.
• Fluent French or Dutch and very good working knowledge of English.
• Good working knowledge of Microsoft Office, particularly Excel. Familiarity with VBA, macros or process automation is a plus, but not required.

Responsibilities

• Manage incoming fraud recalls and related cases, applying established controls and protective measures.
• Handle Requests for Information from police, judicial and other competent authorities from receipt through final response.
• Check that information received is complete, relevant and aligned with the request before submitting the response.
• Maintain accurate records, follow up outstanding actions and elevate unusual or sensitive situations when needed.
• Support internal suspicious activity referral steps where required and flag recurring operational issues or improvement opportunities.

Skills

Attention to detail

Analytical thinking

Written communication

Independent / self-management

Fluent French or Dutch

English proficiency

Tools

Microsoft Excel

VBA

Job description

We are a financial institution offering a wide range of services, including card payment processing and issuing, bank payment processing, anti-money laundering and anti-fraud services. We hold an Electronic Money licence, and are regulated by the National Bank of Belgium.

PPS EU is the subsidiary of Paytech, a company based in the UK.

More information can be found on: https://paytech.edenred.com/ppseu

The opportunity

A hands-on entry point into fraud operations and financial crime within a regulated European payments environment. Edenred PayTech is part of Edenred Group; it provides payment and compliance services to Edenred and to fintech partners.

As a Fraud Analyst, you will therefore work mainly with fintech partners, third-party banks and competent authorities The focus is on fraud cases, evidence, partner coordination, regulatory requests and accurate case handling.

What you'll do

• Manage incoming fraud recalls and related cases, applying established controls and protective measures.
• Handle Requests for Information from police, judicial and other competent authorities from receipt through final response.
• Check that information received is complete, relevant and aligned with the request before submitting the response.
• Maintain accurate records, follow up outstanding actions and elevate unusual or sensitive situations when needed.
• Support internal suspicious activity referral steps where required and flag recurring operational issues or improvement opportunities.

What you'll gain

• Practical exposure to fraud operations, financial crime and regulated payment services.
• Direct experience working with fintech partners, third-party financial institutions and competent authorities, without a frontline customer-service role.
• A strong understanding of fraud case management from identification through resolution.
• Exposure to process automation and continuous improvement.
• As your experience develops, opportunities to contribute progressively to fraud analysis, reporting, process improvement and broader fraud-risk activities.

What we're looking for

• Strong attention to detail, good analytical skills and a structured way of working.
• Good written communication skills and the ability to spot missing or inconsistent information.
• Able to work independently on standard cases and recognise when escalation is needed.
• Fluent French or Dutch and very good working knowledge of English.
• Good working knowledge of Microsoft Office, particularly Excel. Familiarity with VBA, macros or process automation is a plus, but not required.

Experience

Previous experience in fraud, financial crime, banking operations, payments, compliance or a similar operational environment is an advantage, but is not essential. The role is suitable for a junior profile who wants to build expertise in fraud and financial crime within a regulated fintech environment.