European Retail IT Systems Engineer

Circle K; Brussel; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Circle K is seeking an System Engineer to join our Retail IT Operations across Europe. You will be at the heart of technology powering stores, fuel operations, and customer systems, engaging in hands-on work with cross-border teams and major projects.

The role combines engineering, problem solving, and project work with a focus on uptime, security, and operational excellence within a fast-moving retail tech environment.

Qualifications

• 3–5 years’ experience in IT operations, service desk, field service, or retail IT.
• Hands‑on support experience in multi‑site or distributed environments.
• Knowledge of POS, Back Office, Forecourt, and Payment systems.
• Background in convenience – IT retail or fuel is highly beneficial.
• Experience with TSG and Dover solutions are an advantage.
• Experience with Eurodata solutions is an advantage.
• Strong troubleshooting skills and understanding of IT infrastructure.
• Familiarity with ITSM tools and ITIL processes.
• Excellent communication and stakeholder‑management abilities.
• Ability to coordinate work across multiple sites and vendors.
• Experience with managing external partners and key vendors is beneficial.
• Scripting skills (e.g., PowerShell) are a plus.
• Strong documentation, organization, and time‑management skills.
• Fluent in English and the local country language.
• Proactive, solutions‑focused, and committed to delivering great service.

Responsabilités

• Serve as a Tier 2 technical expert, supporting L1 and L3 teams, partners, vendors, local business and stores.
• Support POS, Back Office, Forecourt, and Payment technologies.
• Configure, maintain, and support devices and applications across the retail estate.
• Support store lifecycle activities and business initiatives — new site openings, migrations, and closures.
• Manage software rollouts, patching, and security updates across the estate.
• Resolve incidents, problems and support changes, collaborating with L1, L3 SMEs and support teams where required.
• Monitor and resolve system alerts to ensure uptime and stability.
• Support communication services including WAN, LAN, and Wi‑Fi technologies.
• Work closely with key vendors to ensure service quality and SLA performance.
• Contribute to continuous improvement in the operations area.
• Maintain accurate documentation and help embed best practices across teams.
• Deliver training, knowledge‑sharing, and support project initiatives.
• Contribute to operational excellence, helping reduce recurring issues and improve system stability.

Connaissances

IT operations experience

Problem solving

Stakeholder management

English fluency

Formation

IT Diploma or Degree

Outils

PowerShell

Description du poste

Circle K is seeking an System Engineer to join our Retail IT Operations across Europe. You will be at the heart of technology powering stores, fuel operations, and customer systems, engaging in hands-on work with cross-border teams and major projects.

The role combines engineering, problem solving, and project work with a focus on uptime, security, and operational excellence within a fast-moving retail tech environment.