Dutch-Speaking Application Support Analyst — Customer Focus

Stream Software; Antwerpen; Sur place; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

Group and hospitalization insurance

Flexible spending plan

Eco-vouchers

Friendly work environment

Résumé du poste

Stream Software in Antwerp is seeking an Application Support Analyst to be the first point of contact for customers inquiring about their Customs Software. You will provide assistance and troubleshooting through both phone and email while analyzing issues to deliver solutions. Ideal applicants will be fluent in Dutch with a good command of English, and possess relevant experience in customs administration. An attractive compensation package and a supportive work environment are offered, along with opportunities for learning and growth.

Qualifications

• Perfect command of Dutch, both spoken and written.
• Good command of English; knowledge of other languages is a plus.
• 1 to 2 years of relevant work experience in customs administration.

Responsabilités

• Assist customers with questions regarding our Customs Software.
• Provide professional customer service via phone and email.
• Analyze customer issues and provide targeted advice.
• Guide customers step by step toward solutions.
• Identify recurring issues and help develop structural solutions.

Connaissances

Customer service skills

Analytical mindset

Communication skills

Problem-solving skills

Flexibility and resilience

Description du poste

Stream Software in Antwerp is seeking an Application Support Analyst to be the first point of contact for customers inquiring about their Customs Software. You will provide assistance and troubleshooting through both phone and email while analyzing issues to deliver solutions. Ideal applicants will be fluent in Dutch with a good command of English, and possess relevant experience in customs administration. An attractive compensation package and a supportive work environment are offered, along with opportunities for learning and growth.