Donor Registration Specialist - Christiana

Blood Bank of Delmarva; Belgique; Sur place; EUR 17 725 000 - 23 634 000; Plein temps

Avantages offerts par ce poste

Full Benefits***

Résumé du poste

Blood Bank of Delmarva is seeking a Donor Registration Specialist at the Christiana Donor Center/Headquarters in Newark, DE. The role focuses on delivering exemplary customer service to donors, greeting guests warmly, and ensuring efficient donor registration.

The position is full-time with varied shifts and a $1.50/hr differential on weekends. Candidates should have a high school diploma, a valid driver's license, and 2+ years of front desk and administrative experience.

Qualifications

• High School Diploma or equivalent is required.
• Must have a valid Driver’s License.
• 2+ years working in a front desk lobby environment greeting customers, the public, and guests.
• 2+ years of administrative support experience.
• 2+ years performing entry of critical data into a computer system.

Responsabilités

• Greet donors and complete registration process according to SOPs, offering best-in-class customer service to minimize wait times.
• Reschedule registered donors for future appointments per daily goals.
• Educate donors about our mission and the importance of repeat donation to aid recruitment and retention.
• Answer inbound calls and route to designated staff; greet visitors and vendors as per expectations.
• Maintain donor reception area, organize mail, and manage supplies for copy/print rooms.
• Maintain accurate donor data in the donor relationship management software and ensure confidentiality.
• Perform additional duties as assigned by management.

Connaissances

Customer service

Front desk

Data entry

Communication skills

Formation

High School Diploma

Description du poste

Blood Bank of Delmarva

Christiana Donor Center/Headquarters - Newark, DE

Join Our Lifesaving Mission!

• Full Benefits***

Donor Registration Specialist

Blood Bank of Delmarva

Christiana Donor Center/Headquarters - Newark, DE

Join Our Lifesaving Mission!

We are looking for a candidate who is naturally welcoming and committed to carrying out our mission by providing excellent customer service to our donors.

+$1.50/hr differential on Weekends

• Full Benefits***

Become a member of our life saving organization!

Schedule (Full-Time)

Varied between

• Monday 630 AM - 800 PM
• Tuesday 630 AM - 800 PM
• Wednesday 630 AM - 800 PM
• Thursday 630 AM - 800 PM
• Friday 630 AM - 400 PM (Rotating)
• Saturday 630 AM - 400 PM (Rotating)
• Sunday Closed

The Donor Registration Specialist is responsible for providing exemplary customer service to donors, employees, and guests of BBD. This individual will greet donors in a warm and friendly manner. This position is considered “essential” during severe weather or emergency operation events.

• Greet donors and complete registration process according to BBD SOPs, and AABB and FDA guidelines. Offer best in class customer service to donors to ensure wait time is kept to a minimum and walk-in donors are processed effectively without compromising donors with appointments.
• Reschedule registered donors for future appointments per established daily goals. Play an active role in blood donor recruitment and retention initiatives by educating donors about our mission and the importance of repeat donation.
• Answer all inbound calls and route calls to designated individual. Answer donor questions and greet visitors and vendors according to BBD expectations. Maintain the donor reception area and ensure it is clean and neat. Organize and distribute incoming faxes, copying, sort and distribute mail as needed. Also maintain supplies for the copy room. Performs all other duties, at the discretion of management, as assigned.
• Maintain accurate data and record for each registered donor. Performs data entry to update demographic or preference information within the donor relationship management software in use at BBD.
• Maintains confidentiality of all donor information.
• Makes recommendations to improve organizational processes.
• Any related duties as assigned.
• Exemplifies BBD’s Customer Service Mission and Core Values.
• High School Diploma or equivalent is required
• Must have a valid Driver’s License
• 2+ years working in a front desk lobby environment greeting customers, the public, and guests
• 2+ years of administrative support experience
• 2+ years performing entry of critical data into a computer system

Founded in 1954, Blood Bank of Delmarva (BBD) has served the Delmarva Peninsula for 70 years, delivering nearly 90,000 lifesaving blood products annually to 40+ hospitals, EMS and healthcare partners. BBD is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. BBD serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit delmarvablood.org. Connect with us on Facebook, X, Instagram, and LinkedIn.