Dispatch Agent BRUT8 PM-hours

FedEx Group; Machelen; Sur place; EUR 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Résumé du poste

FedEx is seeking a motivated Dispatch Agent in Machelen to coordinate daily transport activities and support drivers, clients, and stakeholders. You will take ownership of operational tasks, lead meetings when needed, and maintain professionalism in all interactions.

You will communicate with drivers in French and Dutch, while English is used for international correspondence, ensuring accurate updates and proactive issue resolution.

Qualifications

• Experience coordinating a team in a busy transport and/or dispatch environment is an advantage.
• Strong computer skills with MS Office and basic PC literacy.
• Good geographical knowledge of the operational area.
• Focus on accuracy and attention to detail.
• Ability to communicate with diverse stakeholders and manage time under pressure.

Responsabilités

• Coordinate and monitor dispatch activities for timely execution.
• Communicate with drivers in French; Dutch as working language; English for international correspondence.
• Lead meetings and briefings with confidence and clarity.
• Provide clear instructions on procedures, tools, and workflows.
• Handle customer interactions professionally and empathetically.
• Document complaints and follow up with proper reporting.
• Maintain proactive communication with supervisors and team leads.
• Demonstrate strong geographical knowledge of the area.
• Work with driver supervisors to ensure efficient routing and issue resolution.
• Write and respond to professional emails summarizing key points.

Connaissances

Flexibility

Drive

Accuracy

Time management

Contextualize

Self-discipline

Ownership

Lead meetings

Explain procedures

French

Dutch

English

Outils

MS Office

PC skills

Scanners

Description du poste

We have an exciting opportunity for you to join our team as a Dispatch Agent.

Who we are: FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

• Preparing courier schedules and routes
• Coordinating the distribution of work amongst couriers helping them to achieve station's operational goals in the most efficient way
• Monitoring the daily delivery cycle, updating systems with accurate information to ensure correct execution of the daily pick-up and delivery assignments
• Providing support to the couriers and assisting them with issues resolution
• Contacting customers when needed to obtain additional information or advise on potential service-related issues
• Proactively reporting any issues that occurred during the daily delivery cycle to the management and compiling reports on station's productivity, volumes and performance

What do you bring with you:

• Experience in co-ordinating a team in a busy transport and / or dispatch environment an advantage
• Good Microsoft Office & PC skills
• Good geographical knowledge
• Focused on accuracy and attention to detail
• Driven to solve problems while using planning and organizing skills
• Able to communicate and align with different stakeholders
• Ability to manage own and teams time effectively with attention to detail in a pressurised environment

What do we offer:

• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Location: Machelen
Working Hours: Primarily 12:00 – 20:06, with possible shifts from 10:00 – 18:06 and 08:00 – 16:06

Job Summary

We are seeking a motivated and detail-orientedDispatch Agentto join our dynamic operations team. In this role, you will play a key part in coordinating daily transport activities, ensuring smooth communication between drivers, clients, and internal stakeholders. You will take ownership of operational tasks, lead meetings when necessary, and maintain a high level of professionalism in all interactions.

Key Responsibilities

• Coordinate and monitor dispatch activities, ensuring timely and accurate execution.
• Communicate effectively with drivers, primarily inFrench, while maintainingDutchas the general working language and usingEnglishfor international correspondence.
• Lead meetings and briefings with confidence and clarity.
• Provide clear instructions and explanations regarding procedures, tools (e.g., scanners), and operational workflows.
• Handle customer interactions with professionalism and empathy.
• Document and follow up on complaints, ensuring resolution and proper reporting.
• Maintain proactive communication with supervisors and team leads.
• Demonstrate strong geographical knowledge of the operational area.
• Work closely with driver supervisors to ensure efficient routing and issue resolution.
• Write and respond to professional emails, summarizing key points and actions clearly.

Required Skills & Competencies

• Flexibilityin handling a variety of tasks and adapting to changing priorities.
• Strongdriveto complete the workday successfully and efficiently.
• High level ofaccuracyand attention to detail.
• Excellenttime managementand ability to meet deadlines.
• Ability tocontextualizeand describe situations or problems clearly.
• Self-disciplineand ability to work independently.
• Strongownershipand accountability for tasks and responsibilities.
• Natural communicator, not afraid tolead meetingsor take initiative.
• Capable ofexplaining proceduresand tools in a clear and structured manner.
• Fluent inFrench,Dutch, andEnglish(written and spoken).

What We Offer Locally

• A dynamic and supportive work environment.
• Opportunities for growth and development.
• A role with real impact on daily operations and customer satisfaction.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.