Data Center Technician

Digital Realty; Brussel Hoofdstad; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Digital Realty is seeking a Technician II to execute Service Requests including Remote Hands for customers and assist in customer implementations. The role focuses on keeping customer infrastructure operational while ensuring data center safety and cleanliness.

The technician will draft procedures, follow RAMS/MOPs/SOPs, and contribute to continuous improvement, reporting progress and issues while mentoring junior staff. A strong emphasis is on safety, fault analysis, and customer service.

Qualifications

• Minimum of 3 years of experience in Telecommunications, IT or electrotechnical, Network InfraStructure environment.
• Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
• Excellent problem analyses skills
• Strong troubleshooting skills and RCA (Root Cause Analysis) capability
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented software, tasks handling and administration
• Skilled in Microsoft Office and Service Management applications (e.g. Excel)

Responsabilités

• Uphold company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
• Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
• Responsible for drafting and ensuring the execution of assigned operational procedures & processes, including RAMS, MOPs, and SOPs.
• Contribute to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support.
• Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
• Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
• Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
• Demonstrate proficiency in a wide range of essential skills, including troubleshooting.

Connaissances

Telecommunications

Optical fibre installations

Troubleshooting

Root Cause Analysis

Customer communication

Service Management software

Microsoft Office

Documentation

Outils

Excel

Description du poste

Job Description

The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment.

Responsibilities

• Uphold company safety policies, operational efficiency, and core values.
• Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests.
• Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment.
• Responsible for drafting and ensuring the execution of assigned operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs).
• Contribute to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support.
• Ensure compliance with company policies and regulations, including executing customer request reporting and administration.
• Document progress, issues, outcomes, and contribute to continuous improvement initiatives.
• Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts.
• Demonstrate proficiency in a wide range of essential skills, including troubleshooting.

What You’ll Need

• Minimum of 3 years of experience in ‘Telecommunications, IT or electrotechnical, Network InfraStructure environment
• Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations.
• Excellent problem analyses skills
• Strong troubleshooting skills and RCA (Root Cause Analysis) capability
• Skilled in customer communication and handling customer requests / complaints
• Skilled in service-oriented software, tasks handling and administration
• Skilled in Microsoft office and Service Management applications (e.g. Excel)