Customer Success Specialist - Analytics

Mercor; Brussel Hoofdstad; Sur place; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Mercor is hiring for Customer Support / Success professionals with experience in evaluating domain-specific documents, ensuring quality, accuracy, and relevance. The role emphasizes strong analytical skills and structured feedback delivery, supporting high-impact evaluation projects.

Ideal candidates have a Bachelor’s degree and 2+ years in a relevant field, with strong skills in Excel, PowerPoint, and Word, and an eye for detail to follow structured guidelines.

Qualifications

• Bachelor’s degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong analytical and written communication skills.
• Strong proficiency in Excel, PowerPoint, and Word.

Responsabilités

• Review, assess, and provide structured feedback on domain-specific documents to ensure quality, accuracy, and relevance.
• Follow structured guidelines to maintain consistency and quality across reviews.
• Collaborate with the team to improve processes based on feedback and analysis.

Connaissances

Excel

PowerPoint

Word

Document analysis

Attention to detail

Formation

Bachelor’s degree

Description du poste

Overview

We are hiring Customer Support / Success professionals with experience in customer support, service delivery, or customer success roles. In this role, you will review, assess, and provide structured feedback on your domain-specific documents, ensuring quality, accuracy, and relevance. This is a great opportunity for professionals with strong analytical skills and domain expertise to contribute to high-impact evaluation projects.

Basic Qualifications

• Bachelor’s degree (minimum)
• At least 2+ years of professional experience in a relevant domain
• Strong analytical and written communication skills

Required Skills

• Strong proficiency in Excel, PowerPoint, and Word
• Strong document analysis and review skills
• Attention to detail and ability to follow structured guidelines

Eligibility

Based in the United States, Europe, UK or Canada