Customer Success Manager (German Speaker)

Rydoo; Antwerpen; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Salary and benefits package

Meal vouchers €8 per day

€1000 / year learning and development

Hybrid work policy

International mobility program

Flexible work environment

Regular company and team events

Onboarding program

Résumé du poste

Rydoo in Antwerp, Belgium is seeking a Customer Success Manager to drive adoption and retention within the DACH market. You will partner with customers to accelerate business value and evangelize Rydoo's capabilities.

Learn the product, collaborate with the account management team to identify growth opportunities, and keep customers informed about product changes while upholding security standards.

Qualifications

• Native/ Fluent command of English and German (additional languages are a plus).
• 3+ years of CSM or customer facing experience.
• Experience in solving more complex business challenges.
• An affinity for cloud-based applications.
• Excellent verbal and written communication skills.
• Customer focused.

Responsabilités

• Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo.
• Partner with customers to understand their goals and provide recommendations.
• Be metrics driven and identify if a customer relationship might be at risk.
• Work together with the account management team to identify growth opportunities.
• Recognize customer needs and recommend additional services.
• Proactively communicate product changes and other relevant updates to our customers.
• Understand our customers' key business challenges and provide feedback to our product team.
• Adhere to Rydoo's Information Security Policy and participate in security trainings.

Connaissances

Customer-facing experience

Communication skills

Team player

Learning by doing

Result oriented

Description du poste

We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day.

For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos.

We're not just building software; we're rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we're empowering thousands of companies, and their people, to work smarter every day.

Rydoo in a snapshot

• Ambitious international team (150+ Rydoo'ers and growing)
• 33 nationalities speaking over 15 languages
• 6 offices across 3 continents
• Easy-to-use spend management app available on iPhone and Android
• Supporting over 10,000+ clients and 1 million+ users worldwide
• 4.5 employer score on Glassdoor

The Role

Customer Success is the foundation of our company, as our customers are the reason we want to bring the best version of ourselves every day.

As a Customer Success Manager, you will be joining our office in Antwerp, Belgium. Your main goal will be working towards developing a positive customer experience, driving adoption and client retention within the DACH market. With your business and product knowledge you will partner with customers and guide them to accelerate business value.

• Learn the ins and outs of Rydoo, to evangelize the capabilities of Rydoo
• Partner with customers to understand their goals and provide recommendations based on your experience and product knowledge
• Be metrics driven and identify if a customer relationship might be at risk
• Work together with the account management team to identify growth opportunities
• Recognize customer needs and recommend additional services
• Proactively communicate product changes and other relevant updates to our customers
• Understand our customers' key business challenges and provide feedback to our product team
• Adhere to Rydoo's Information Security Policy, best practices and participate in regular security trainings

Requirements

• Native/ Fluent command of English and German (additional languages are a plus)
• 3+ years of CSM or customer facing experience
• Experience in solving more complex business challenges
• An affinity for cloud-based applications
• Excellent verbal and written communication skills
• Result oriented mindset
• Learning by doing mentality
• Being a compassionate, unselfish, true team player
• Customer focused

Benefits

Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun:

• A competitive package, including salary and benefits
• Meal vouchers of €8 per day
• €1000 / year learning and development budget
• Upskilling through training and coaching programs
• Rydoo Hybrid Work Policy: flexibility to work from home while also fostering team collaboration in our Antwerp hub 1x a week
• #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office
• Professional freedom and a flexible work environment
• Regular company and team events
• Wonderful international team with more than 33 different nationalities
• Spectacular onboarding program for all new Rydooer's