Customer Success Expert

D'Ieteren Automotive; Brussel Hoofdstad; Hybride; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Stock options

Hybrid work arrangement

Office in Brussels

Résumé du poste

Mbrella is redefining mobility by building a flexible mobility platform for companies and employees. We seek a Customer Success Expert to drive client satisfaction, growth, and cross-functional collaboration.

You’ll act as a trusted advisor, help customers unlock value, and communicate progress while identifying upsell opportunities. The role requires Dutch and English fluency (French a plus) and a hands-on, curious, and proactive mindset.

Qualifications

• Experience: 0-2 years as a Customer Success expert.
• Able to communicate clearly, in both written and spoken form.
• Customer-centric mindset with a passion for satisfaction.
• Commercial mindset with upsell awareness and product pitching.
• Hands-on approach: enjoys solving customer issues directly.
• Curious and eager to learn about customers and solutions.
• Tech savvy with an interest in SaaS products.
• Strong work ethic and accountability.
• Fluent in Dutch (must) and English; French is a plus.

Responsabilités

• Act as trusted advisor to customers and maximize product value.
• Ensure customers are delighted and achieve their goals.
• Identify and address issues; collaborate with internal teams.
• Communicate progress and updates regularly with clients.
• Identify growth opportunities and expand product usage.
• Stay informed on product offerings and convey them to customers.
• Collaborate with cross-functional teams to deliver high-quality solutions.

Connaissances

Dutch

English

French

Description du poste

Hi, we’re Mbrella and we are game-changers.

We believe mobility needs reinvention. Our mission is to become the Mobility Hub for companies and bring flexible and green mobility solutions to employers and their employees by implementing and managing a flexible mobility plan. All without any hassle.

To execute that mission, we are looking for you! Are you our next Customer Success Expert to join our kick-ass team?

Responsibilities

The Customer Success Manager will play a crucial role in driving client satisfaction, account growth, and overall business success. This position requires a hands-on mentality with exceptional communication skills, and the ability to collaborate effectively with cross-functional teams.

• "Customer Whisperer": Act as a trusted advisor to our customers and help them make the most of our product.
• "Happiness Spreader": Ensure our customers are delighted with their experience and consistently meeting their goals.
• "Problem Solver Extraordinaire": Proactively identify and address any issues or challenges that may arise. Work closely with clients and internal teams to find effective solutions.
• "Pro active Communicator": Communicate regularly with clients to provide updates on project progress and address any concerns.
• "Growth Guru": Work closely with customers to identify opportunities for growth and help them expand their usage of our product.
• "Product Pro": Stay up-to-date on our product offerings and effectively communicate those offerings to our customers.
• "Team Player": Collaborate with cross-functional teams to drive customer success and improve overall customer satisfaction. Provide leadership and direction to cross-functional teams to deliver high-quality solutions.

Qualifications

• Experience: You have 0-2 years of experience as an Customer success expert.
• Communication skills: You know how to talk to people and have a way with words that makes customers feel heard and understood, both verbal and written
• Customer-centric: You live and breathe customer satisfaction and love making people happy.
• Commercial: You have a natural ability to identify upsell opportunities and know how to pitch our products in a way that benefits both the customer and the company.
• Hands-on: You love getting things done yourself. You get strong personal satisfaction from talking to customers, answering customer emails, resolve customer issues,…
• Curious:You’re insanely curious and you’re constantly learning. You want to know everything about our customers, their problems and their existing solutions.
• Tech savvy: You know the ins and outs of the SaaS game and have a passion for customer success.
• Work ethic: You have a strong professional pride in your work and ensure you always deliver, no matter what.
• Fluent in Dutch (Must have) and English , (French is a plus)

A company with a purpose

unique chance to shape the future of mobility!

Competitive salary & stock options

optimized to your individual needs, with great incentives. We pay top-market salary depending on your experience (check our salary gridhere )

Flexible working

flexible working hours and a great location in a vibrant office of. You organize your work yourself, so you can work remote about 2 days a week.

Contribute to company growth

because we are early-stage, you grow with the company. From 0 to 1 to 10. You see all the steps. Pure gold if you want to start up something yourself later on.

Health & wellbeing

enjoy the best insurance via Alan & Take care of your mental health with free Headspace Premium

Mobility Budget

Pay your rent, mortgage interest, road trips, e-bike,…

About Us

Mbrella is building the future of mobility.

We help companies to decrease their carbon footprint and increase their employees satisfaction by implementing flexible and sustainable mobility benefits. We are able to assist our clients from the inception of a new mobility plan until the practical implementation of a new mobility policy.

A distinctive culture

We are also very proud of our distinctive company culture.

To give you a hint:

• Transparency: thanks to our written-first approach, we document and share everything
• Distributed ownership: shared responsibilities & collaborative environment. We want to have as few managers as possible
• Remote friendly: Work from where you want (but we have a nice office in the best neighbourhood of Brussels if you want)

Mbrella is an equal opportunity employer. We’re committed to building a diverse, equitable, and inclusive workplace where everyone can thrive. We welcome applicants of all backgrounds and identities.