Customer Service Officer (Part-Time Position)

Page Personnel; Halle; Sur place; EUR 20 000 - 30 000; Temps partiel

Résumé du poste

A staffing agency is seeking a part-time Customer Service Officer in Belgium. This role involves responding to customer inquiries, providing product information, maintaining records, and collaborating with internal teams. The ideal candidate should have a background in customer service, strong communication skills in French and English, and attention to detail. The company offers a strong culture and a comprehensive training program.

Prestations

Onboarding and training program

Strong company culture

Qualifications

• Experience in customer service or sales support roles.
• Proficiency in relevant software and CRM tools.
• Fluency in Dutch is a plus.

Responsabilités

• Respond promptly and professionally to customer inquiries via phone and email.
• Provide accurate information about products and services to clients.
• Process customer orders and ensure timely delivery of services.
• Maintain and update customer records in the system.
• Resolve customer complaints and escalate issues when necessary.
• Collaborate with internal teams to meet customer needs effectively.
• Track customer interactions and prepare reports for management.
• Support the sales team with administrative tasks as needed.

Connaissances

Strong communication skills

Interpersonal skills

Attention to detail

Organizational skills

Teamwork

Fluency in French

Fluency in English

Proficiency in CRM tools

Formation

Educational background in business or customer service

Description du poste

• Strong company culture
• Onboarding and training program

About Our Client

Our client is based next to Halle / Hal.

Job Description

As a Customer Service Officer (Part-Time Position), you will be in charge of the following responsibilities :

• Respond promptly and professionally to customer inquiries via phone and email.
• Provide accurate information about products and services to clients.
• Process customer orders and ensure timely delivery of services.
• Maintain and update customer records in the system.
• Resolve customer complaints and escape issues when necessary.
• Collaborate with internal teams to meet customer needs effectively, whether it's logistics, finance or production teams.
• Track customer interactions and prepare reports for management.
• Support the sales team with administrative tasks as needed.

The Successful Applicant

The ideal candidate for Customer Service Officer (Part-Time Position) at our client would have the following skills:

• Educational background in business, customer service, or a related field.
• Experience in customer service or sales support roles.
• Strong communication and interpersonal skills.
• Proficiency in relevant software and CRM tools.
• Attention to detail and excellent organizational skills.
• Ability to work effectively in a team environment.
• Fluency in French & English. Dutch is a plus !

What's on Offer

• Onboarding and training program
• Strong company culture