Customer Experience Engineer — IT Support Expert

EASI; Ronse; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading IT solutions provider seeks a Customer Experience Engineer in Ronse, Belgium. This role involves solving technical problems for customers, requiring strong analytical and technical skills. Must have native Dutch or French, a good level in the other language, and excellent English. Responsibilities include answering user queries, handling technical issues, and improving processes. The position offers a competitive salary package, including a company car and fringe benefits, alongside a stimulating workplace environment.

Prestations

Company car with fuel/charging card

Eco-vouchers

Hospitalization insurance

Group insurance

Seniority days

Qualifications

• Native level in Dutch or French and a good level of the other language.
• Very good level of English required.
• Driving licence B.
• 0 to 5 years of experience in a similar position.

Responsabilités

• Solving end-user technical problems.
• Answer incoming calls and emails from end users.
• Document problems and solutions.
• Troubleshoot network and hardware issues.

Connaissances

Analytical skills

Technical skills

Problem-solving skills

Interpersonal skills

Organizational skills

Listening skills

Communication

Outils

M365

Windows Server

Description du poste

A leading IT solutions provider seeks a Customer Experience Engineer in Ronse, Belgium. This role involves solving technical problems for customers, requiring strong analytical and technical skills. Must have native Dutch or French, a good level in the other language, and excellent English. Responsibilities include answering user queries, handling technical issues, and improving processes. The position offers a competitive salary package, including a company car and fringe benefits, alongside a stimulating workplace environment.