Customer Engagement Architect

Jobtailor; Beerse; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Jobtailor in Belgium seeks an Enterprise/IT Architect to lead Commercial EMEA Customer Engagement architecture, partnering with Product and Platform Owners to deliver end-to-end journeys across markets. You will craft robust, scalable designs using event-driven and API-first patterns while ensuring GDPR and security compliance.

You will evaluate feasibility, guide multi-vendor programs, and oversee architectural boards, sharing standards and reusable assets across teams.

Qualifications

• Master's degree in Computer Science or related field, or Bachelor's with relevant experience
• Broad IT experience across application, data and integration architecture
• Experience in agile teams
• Knowledge of integration patterns, event-driven architectures, and API management (REST/GraphQL)
• Experience with CRM SaaS platforms (Salesforce, Veeva)
• Strong consulting skills to map business needs to architecture roadmaps
• Clear communication to senior management and technical teams; balancing tradeoffs
• Strong collaboration across business, IT, and vendors
• Proficient in English
• Life Sciences or GxP experience preferred
• Hands-on cloud experience (AWS, Azure, GCP)
• Knowledge of SAFe agile architecture practices
• Experience establishing systems to monitor compliance with architecture standards
• Experience contributing to ROI / TCO decisions

Responsabilités

• Drive evolution of Commercial EMEA Customer Engagement architecture with product and platform owners
• Develop end-to-end architecture for customer engagement journeys across markets
• Apply integration patterns and design approaches (event-driven, API-first) for robust designs
• Ensure designs meet GDPR and Healthcare compliance and security expectations
• Lead agentic architecture concepts to enable AI-assisted workflows responsibly
• Evaluate feasibility and support decisions balancing business, technology and cost
• Lead architectural boards and document decisions for reuse
• Contribute to architecture standards, training across teams
• Partner with engineering and global IT to align delivery with standards
• Lead architectural efforts for large initiatives across multiple technologies and vendors
• Engage with industry forums, analysts, customers to bring external insights

Connaissances

Architecture leadership

Integration architecture

API management

Event-driven architecture

Cloud technologies

Agile / SAFe

Stakeholder communication

English proficiency

Formation

Master's degree in Computer Science

Bachelor's degree with relevant experience

Outils

Salesforce

Veeva

AWS

Azure

GCP

Description du poste

Responsibilities

• Drive the evolution of Commercial EMEA Customer Engagement , including applications, integrations, and data flows, in partnership with Product and Platform Owners.
• Develop end‑to‑end architecture for strategic solutions that enable customer engagement journeys across markets and channels.
• Apply appropriate integration patterns and design approaches (e.g., event‑driven, API‑first) to produce robust and scalable integration designs.
• Ensure designs consider internal and external regulatory requirements (e.g., GDPR, Healthcare Business Integrity) and incorporate security and compliance expectations.
• Apply agentic architecture concepts (e.g., orchestration, event‑driven interaction, policy/guardrail design) to enable AI‑assisted workflows responsibly within the customer engagement ecosystem.
• Evaluate the technical and economic feasibility of proposed solutions and support informed decisions that balance business needs, technology requirements, and cost/benefit outcomes.
• Lead and coordinate product architecture boards and ensure architectural decisions, standards, and patterns are documented and communicated for consistent adoption.
• Contribute to architecture standards, methodologies, and tools; provide guidance and training to broaden adoption and capability across teams.
• Partner with engineering and global IT teams to ensure delivery aligns with the target architecture, standards, and principles, while driving reuse through reference architectures and shared assets.
• Lead architectural efforts for large, complex initiatives across multiple technologies and vendors, proactively managing dependencies and outcomes.
• Engage with industry forums, analysts, customers, and peers to bring relevant external insights into architectural direction.

Requirements

• Master's degree in Computer Science (or related field) required, or Bachelor's degree with relevant experience
• Demonstrated experience working in the IT space with broad interest across application data and integration architecture
• Experience working in or with agile teams
• Knowledge of integration patterns, event‑driven architectures, and API management (including REST and GraphQL)
• Experience with CRM SAAS platforms (e.g., Salesforce, Veeva)
• Strong consulting skills to analyze business requirements and translate them into architecture decisions and roadmaps
• Ability to communicate clearly with audiences at multiple levels, including senior management and technical teams; able to find tradeoffs across stakeholders
• Strong collaboration skills across business teams, IT colleagues, and vendors.
• Proficient in English.
• Experience in Life Sciences and/or GxP environment is preferred
• Hands‑on knowledge of cloud technologies (AWS, Azure, GCP)
• Knowledge of agile architecture practices (e.g. SAFe)
• Experience establishing systems to monitor and improve compliance with architecture standards.
• Experience contributing to ROI / TCO tradeoffs and technology investment decisions.