Customer Care Manager – Energy Solutions – Brussels

Stark Recruitment; Brussel Hoofdstad; Hybride; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Company car or mobility budget

Hybrid working

Comprehensive benefits package

Continuous learning and development

Résumé du poste

Stark Recruitment is seeking a Customer Care Manager for energy solutions in Brussels. Lead and transform our customer service operations across smart energy solutions while driving AI-powered improvements and cross-functional collaboration.

In this strategic role, you will manage people, monitor KPIs, and partner with Sales, Marketing, IT and Operations to deliver exceptional customer journeys. Hybrid work is available with a competitive compensation package.

Qualifications

• Proven experience leading a Customer Care, Customer Service or Contact Center environment.
• Strong background in KPI management, reporting and data-driven decisions.
• Experience with AI tools, automation projects or digital transformation in customer operations.
• Inspiring people leader with excellent coaching, communication and stakeholder management skills.
• Analytical mindset with ability to translate data into actionable business steps.
• Hands-on, solution-oriented and comfortable driving change in evolving environments.

Responsabilités

• Lead, coach and develop the Customer Care team with ownership and collaboration.
• Define, monitor and optimize KPIs and SLAs for operational excellence and customer satisfaction.
• Manage relationships with external customer service partners and ensure quality across touchpoints.
• Analyze feedback, data and metrics to identify trends and implement improvements.
• Drive AI-powered customer service solutions including automation and chatbot tech.
• Collaborate with Sales, Marketing, Operations, Product and IT to enhance the customer journey.
• Establish scalable governance, processes and reporting for sustainable growth.

Connaissances

People management

KPI management

Data-driven decision making

AI tools / digital transformation

Stakeholder management

Analytical mindset

Coaching

Communication

Dutch language

French language

Outils

CRM systems

Ticketing platforms

Description du poste

Customer Care Manager – Energy Solutions – Brussels

Drive Customer Excellence in the Energy Transition

Are you passionate about creating exceptional customer experiences while contributing to the future of sustainable energy? We are looking for an experienced Customer Care Manager to lead and transform our customer service operations within a fast-growing company providing innovative energy solutions for both individuals and businesses.

In this strategic leadership role, you will combine people management, performance management and AI-driven innovation to deliver outstanding service across a portfolio of smart energy solutions, including EV charging, charging services and renewable energy technologies. You will play a key role in continuously improving the customer journey while supporting the company's ambitious growth.

Your Responsibilities

• Lead, coach and develop the Customer Care team while fostering a culture of ownership, collaboration and continuous improvement.
• Define, monitor and optimize KPIs and SLAs to ensure operational excellence and consistently high customer satisfaction levels.
• Manage relationships with external customer service partners and ensure quality standards are maintained across all touchpoints.
• Analyze customer feedback, operational data and performance metrics to identify trends and implement impactful improvement initiatives.
• Drive the implementation and adoption of AI-powered customer service solutions, including automation, chatbot technologies and intelligent workflow optimization.
• Collaborate closely with Sales, Marketing, Operations, Product and IT teams to enhance the overall customer journey.
• Establish scalable governance models, processes and reporting frameworks that support sustainable growth and operational efficiency.

Your Profile

• Proven experience managing a Customer Care, Customer Service or Contact Center environment.
• Strong background in KPI management, reporting and data-driven decision making.
• Experience with AI tools, automation projects or digital transformation initiatives within customer operations is a strong asset.
• Inspiring people leader with excellent coaching, communication and stakeholder management skills.
• Analytical mindset with the ability to translate complex data into practical business actions.
• Hands-on, solution-oriented and comfortable driving change in evolving environments.
• Fluent in Dutch and French; English is considered an advantage.
• Experience with CRM, ticketing or contact center platforms is a plus.

What's in it for you?

• A strategic leadership role with real impact on customer experience and business performance.
• The opportunity to lead innovative AI and digital transformation initiatives.
• A collaborative, people-focused culture where your ideas are valued.
• An attractive salary package complemented by a comprehensive range of extra-legal benefits.
• Choose between a company car with charging card or a competitive mobility budget, giving you the flexibility to travel your way.
• Flexible working arrangements including hybrid working opportunities.
• Continuous learning, professional development and long-term career growth within a dynamic international environment.

Ready to make an impact?

If you're ready to combine leadership, innovation and customer excellence in a challenging and rewarding role, we'd love to hear from you. Apply today and help shape the future of customer experience.