Collection specialist

Daikin Europe; Oostkamp; Sur place; EUR 45 000 - 60 000; Plein temps

Avantages offerts par ce poste

International environment

Competitive salary package

Résumé du poste

Daikin Europe, based in Oostkamp, Belgium, is seeking a Collection Specialist to safeguard cash flow by managing a portfolio of customers and resolving disputes in collaboration with Sales, Logistics and Customer Service.

You will monitor aging, propose payment plans, and ensure accurate customer data while supporting the Credit Manager and Credit Analyst in risk management across the EMEA region.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration or equivalent.
• First experience in credit control, accounts receivable, finance administration, customer service or internal sales is a strong asset.
• Knowledge of Belgian debt collection frameworks is a plus.

Responsabilités

• Daily contact with customers regarding outstanding invoices, supported by a structured collection worklist.
• Register customer disputes in SAP and trigger the appropriate internal resolution flow.
• Initiate and follow up internal communication with Sales, Logistics and Service to resolve disputes efficiently.
• Send copy invoices and customer statements upon request.
• Support customers in clarifying open invoices that could not be cleared automatically.
• Propose and agree on payment plans (subject to manager approval).
• Report customer refund requests (e.g. double payments).
• Ensure clean and accurate customer statements (unallocated amounts, small differences, resolved but unpaid disputes, etc.).
• Safeguard the quality of customer master data (address details, contacts, email information).
• Provide backup support for fellow Credit Controllers.

Connaissances

Credit control

Accounts receivable

ERP SAP

Analytical mindset

Communication skills

Multilingual Dutch English French

Formation

Bachelor's degree in Finance/Accounting/Business Administration

Outils

SAP

Description du poste

Job description

Oostkamp, Belgium

Finance Department

Full-time

Your Impact

As Collection Specialist, you play a critical role in safeguarding cash flow and minimizing credit risk. You are not "just collecting payments" - you actively manage a portfolio of customers, detect risks early, resolve disputes efficiently and collaborate cross-functionally to protect the financial health of the business.

You operate at the intersection of Finance, Sales, Logistics and Customer Service, ensuring that outstanding receivables are managed professionally and strategically.

Your Responsibilities Daily Operational Management

• Daily contact with customers regarding outstanding invoices, supported by a structured collection worklist
• Register customer disputes in SAP and trigger the appropriate internal resolution flow
• Initiate and follow up internal communication with Sales, Logistics and Service to resolve disputes efficiently
• Send copy invoices and customer statements upon request
• Support customers in clarifying open invoices that could not be cleared automatically
• Propose and agree on payment plans (subject to manager approval)
• Report customer refund requests (e.g. double payments)
• Ensure clean and accurate customer statements (unallocated amounts, small differences, resolved but unpaid disputes, etc.)
• Safeguard the quality of customer master data (address details, contacts, email information)
• Provide backup support for fellow Credit Controllers

Risk Management & Reporting

• Monitor aging reports and analyze payment behavior
• Identify potential credit risks and elevate to the Credit Manager
• Propose initiation of debt collection procedures or claims to the Credit Insurer
• Inform the Credit Analyst about required credit limit increases
• Actively contribute to achieving credit control KPIs and departmental targets
• Follow up on ad hoc requests from the Credit Manager

Your Profile Education & Experience

• Bachelor's degree in Finance, Accounting, Business Administration or equivalent
• First experience in credit control, accounts receivable, finance administration, customer service or internal sales is a strong asset
• Knowledge of Belgian debt collection frameworks is a plus

Technical Skills

• Solid understanding of credit and collection processes
• Basic accounting knowledge (reconciliations, financial transactions, account statements)
• Experience with ERP systems, preferably SAP is a plus
• Strong analytical mindset with the ability to detect payment trends and risks

Communication Skills

• Confident and professional communicator in Dutch, English and French
• Able to negotiate firmly yet respectfully
• Skilled at managing objections and de-escalating tense situations
• Clear and structured in written communication

Personal Competencies

• Persistent and resilient in follow-up
• Highly organized and able to manage multiple accounts and deadlines
• Detail-oriented and structured
• Autonomous, proactive and solution-driven
• Team-oriented with a collaborative mindset
• High level of integrity and discretion

Why Join Daikin Europe?

• Work from our European HQ in Oostkamp within an international environment
• Take ownership in a role with real financial impact
• Develop expertise in credit risk management within a structured multinational context
• Grow professionally in a stable, innovative and forward-looking organization
• Competitive salary package with attractive benefits

Daikin Europe is a subsidiary of Daikin Industries Ltd. and the leading provider of heating, cooling, ventilation, air purification, and refrigeration technology. The company designs, manufactures and brings to market a broad portfolio of equipment, as well as tailor‑made solutions for residential, commercial, and industrial purposes in Europe, Middle East, and Africa (EMEA). To date, Daikin EMEA has over 12,000 employees across more than 59 consolidated subsidiaries. It has 12 major manufacturing facilities based in Belgium, the Czech Republic, Germany, Italy, Spain, Turkey, Austria, and the UK. Our aim is to drive sustainable and effective solutions, sparking a good climate for the generations to come. And all this can only be achieved because of our People.

Good climate starts with people

Our employees are the beating heart of our company. At Daikin, you get to work in a positive environment backed by trust, creativity and continuous improvement. Together, we create our top‑quality solutions by empowering talented teams. You will get plenty of opportunities to learn and grow. We are deeply committed to a diverse and inclusive workplace culture that reflects the communities we serve. Good climate starts with people.

Profile description

Opleiding & Ervaring

• Je hebt een Bachelor diploma in Financiën, Accountancy, Bedrijfsadministratie of een gelijkwaardige richting.
• Een eerste ervaring in Credit Control, Debiteurenbeheer, financiële administratie, klantenservice of internal sales is een significante troef.
• Kennis van de Belgische incassokadersis welkom.

Technische Vaardigheden

• Je bezit een gedegen begrip van krediet- en incassoprocessen.
• Je hebt basisboekhoudkundige kennis (afstemmingen, financiële transacties, rekeningafschriften).
• Ervaring met ERP‑systemen, bij voorkeur SAP, is een absolute meerwaarde.
• Je hebt een sterke analytische mindset en de vinger aan de pols bij het detecteren van betalingstrends en risico's.

Communicatie & Onderhandeling

• Je bent een zelfzekere en professionele communicator in het Nederlands, Engels én Frans.
• Je bent in staat om standvastig, doch respectvol te onderhandelen.
• Je bent vaardig in het beheersen van bezwaren en het de‑escaleren van gespannen situaties.

Persoonlijke Competenties

• Je bent volhardend en veerkrachtig in je opvolging en resultaatgericht.
• Je bent uiterst georganiseerd en beheert moeiteloos meerdere accounts en strakke deadlines.
• Je werkt autonoom, proactief en bent oplossingsgericht.
• Je beschikt over een gezamenlijke ingesteldheid (collaborative mindset) binnen het team.
• Je hanteert een hoge mate van integriteit en discretie.

We offer

Waarom Daikin Europe? Een Goed Klimaat voor Jouw Carrière.

• Strategische Locatie: Werk vanuit ons Europese Hoofdkantoor in Oostkamp, in een dynamische, internationale en multinationale omgeving.
• Eigenaarschap & Impact: Neem de leiding in een functie met tastbare en reële financiële impact op onze hele EMEA-regio.
• Expertiseontwikkeling: Ontwikkel je tot een expert in kredietrisicobeheer binnen een gestructureerde en professionele context.
• Groeikansen: Groei professioneel mee met een stabiele, innovatieve en toekomstgerichte organisatie die investeert in haar mensen.
• Competitief Totaalpakket: Een aantrekkelijk en competitief salarispakket met extralegale voordelen die bij je expertise passen.

Een goed klimaat begint bij mensen.

Onze mensen zijn het kloppende hart dat onze innovatie drijft. Je werkt in een positieve omgeving, gebaseerd op vertrouwen, creativiteit en continue verbetering. Bij Daikinversterkenwe talentvolle teams en krijg je volop kansen om te leren en te groeien. We zijn gecommitteerd aan een diverse en inclusieve werkplekcultuur die de gemeenschappen weerspiegelt die we bedienen.