Client Success Manager - Creative Agency

Upcut®; Brussel Hoofdstad; Hybride; EUR 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Extra-legal benefits

Hybrid work with occasional abroad

Résumé du poste

Upcut, based in Brussels, is seeking a Client Success Manager to grow existing clients and manage ongoing projects. You will bridge production and clients, identify new business opportunities, and turn everyday accounts into long-term, high-value partnerships.

You will work closely with our Account Director to ensure client success, profitability, and strategic value, with hybrid work from our Brussels office and occasional abroad weeks.

Qualifications

• Minimum of 3 years in project/account management or a client-facing commercial role in a creative/media agency or digital advertising environment.
• You can manage multiple client relationships and projects in a fast-paced environment.
• Strong understanding of advertising and media culture with an eye for aesthetics.
• Comfortable with AI tools or eager to learn.

Responsabilités

• Lead client leadership to maximise satisfaction, renewals, and growth.
• Identify upselling and cross-selling opportunities to expand account value.
• Negotiate future contracts to secure favorable terms and long-term growth.
• Own project timelines, budgets, and invoicing, ensuring on-time delivery and margins.
• Maintain high-quality deliverables that meet Upcut's standards.

Connaissances

Client management

Account management

Advertising industry knowledge

AI tools familiarity

Proactive, detail-oriented

Autonomous

Outils

CRM software

Project management tools

Description du poste

Our Company

The traditional advertising model, built for an era of slow campaigns, can no longer keep up with today’s hyper-consumption and shrinking attention spans. Speed is the new winning strategy. And it’s precisely what Upcut was built for.

From our Brussels office, right at the center of Europe, we create engaging content for the digital media campaigns of iconic brands, such as Lacoste, Disney+, Lotus, Ethias, Sézane, Brico, D’Ieteren, and many more.

We’re looking for a heavy-hitting Client Success Manager who gets it: retention is just the baseline, but account expansion is where you prove your value. If you’re obsessed with spotting strategic growth angles others miss and unlocking the maximum commercial value from every account in your portfolio, you’ll feel at home.

Ready to shape the future of advertising? Come build it with us.

Your Role

As our Client Success Manager, you’ll join a tight, high-performing crew that moves fast, executes flawlessly, and cares as much about maximizing account value and scaling your earning potential as you do.

Your mission: grow existing clients and manage ongoing projects. Working closely with our Account Director, you will bridge the gap between our production team and clients, spot new business opportunities, and turn everyday accounts into long-term, high-value partnerships.

Your Responsibilities

Client Leadership (50%)

• Develop a deep understanding of each client's brand, business objectives, KPIs, and competitive landscape to anticipate needs and deliver strategic recommendations.
• Proactively manage the existing client portfolio to maximize satisfaction and guarantee renewals.
• Identify strategic upselling and cross-selling opportunities to expand account value and revenue.
• Lead commercial negotiations for future contracts to secure optimal terms and fuel long-term business growth.

Project Ownership (50%)

• Be the main point of contact for clients, leading day-to-day communication to keep them informed of project progress and delivery dates.
• Build and manage project timelines, retroplanning, and validation phases; anticipate and resolve bottlenecks.
• Manage project budget and invoicing, and track margins.
• Ensure that every deliverable meets Upcut's quality standard.

Your Profile

• You have a minimum of 3 years of experience in project management, account management, or a client-facing commercial role in a creative / media agency, media rep firm, or digital advertising environment.
• You have the ability to manage multiple client relationships and projects simultaneously in a fast-paced environment.
• You have a strong understanding of advertising and media culture, with a good eye for aesthetics.
• You are comfortable with AI tools or eager to dive in.
• You are proactive, detail-oriented, and autonomous.
• You are fluent in NL or FR. EN required.

What We Offer

• An attractive salary with performance bonus, and extra-legal benefits
• Growth opportunities and a space where your ideas truly matter
• A supportive and upbeat environment, where teamwork and good vibes are key
• A team that values initiative and gives you room to shine
• Opportunity to work from home and abroad several weeks a year

We can’t wait to discover your world!