Business Travel Agent - CDI - Luxembourg

Sales-Lentz; Luxemburg; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A leading travel management company in Luxembourg seeks a Senior Business Travel Agent to provide exceptional travel services. Key responsibilities include ensuring smooth travel arrangements and maintaining relationships with vendors. Candidates should have proven travel experience, strong communication skills, and proficiency in systems like Amadeus. This role offers an opportunity to impact client satisfaction significantly and requires a proactive approach. Multilingual capabilities in English, French, or German are advantageous.

Qualifications

• Experience in corporate travel environment is preferred.
• Proficient in travel industry practices and global regulations.
• Strong organizational skills and ability to multitask.

Responsabilités

• Provide exceptional travel services and support.
• Collaborate with stakeholders to create customized travel solutions.
• Utilize various communication channels for bookings.

Connaissances

Proven experience as a Travel Agent

Excellent verbal and written communication skills

Strong customer service orientation

Proficiency in travel booking systems

Fluency in English

Attention to detail

Outils

Amadeus

Description du poste

Business Travel Agent - CDI - Luxembourg

Business Travel Agent - CDI - Luxembourg @ SLG

Travel Pro American Express GBT, part of SLG and American Express Global Network, is one of the largest Travel Management Companies in Luxembourg. Our core activity is related to Business Travel, handling air, hotel, car and rail bookings. Endorsing a full Travel Management Program, our services are no longer limited to standards.

We offer a large variety of related services, including Online and Mobile technologies, Expense Management Solutions and Duty on Care requirements, to optimize specific needs.

Mission

We are seeking a highly motivated Senior Business Travel Agent to join our team. You will play a crucial role in providing exceptional travel services. Your primary responsibility will be to ensure smooth and efficient travel arrangements while focusing on delivering exemplary customer service and "high touch" reservations. Maintain ongoing relationships with Preferred hotel vendors and work closely with them on client needs. Assist clients on contractual negotiations for Sales Meetings and company. Your role will involve collaborating with various stakeholders in the travel industry and maintaining relationships with preferred airlines, hotels, and other suppliers.

Responsibilities

• Utilize various communication channels, including email, telephone, and mobile messaging, to provide exceptional service.
• Provide specialized services such as proactive booking verification and companion travel arrangements.
• Collaborate with various stakeholders to create customized travel solutions.
• Book air, rail, hotel, car, and other services related to a business trip, including understanding of fare notes and rebooking.
• Provide proactive consulting to ensure that the best "logical" price suitable for the trip, traveler, and corporation has been obtained.
• Create a compelling experience within each customer contact that produces a highly satisfied customer and ensures single‑contact resolution.
• Ensure customers’ needs and special contracts/deals between clients and suppliers are utilized.
• Act according to travelPro American Express Global Business Travel processes, i.e., offering our preferred suppliers.
• Take care of quality and feedback.
• Observe standards and guidelines.
• Work in a goal‑oriented service environment.

Required Qualifications

• Proven experience as a Travel Agent and/or Concierge Travel Agent, preferably in a corporate travel environment.
• In‑depth knowledge of travel industry practices, including airline operations, fare structures, and global travel regulations.
• Excellent verbal and written communication skills.
• Strong customer service orientation with a focus on delivering personalized and proactive support.
• Ability to multitask, prioritize, and work effectively under pressure.
• Proficiency in travel booking systems and online travel tools.
• Fluency in English; conversational French or German is a strong plus.
• Previous experience working with VIP travelers and handling their unique needs is desirable.
• Knowledge of international travel and complex itineraries.
• Attention to detail and strong organizational skills.
• Strong experience in Amadeus – proficiency in creating air, hotel, and car bookings is a must.
• Excellent customer service skills with a focus on quality.
• High knowledge of international geography.
• Research, information gathering, and problem‑solving skills.
• Positive and proactive attitude.

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