Brand Quality & Insights Trainee

Radisson Hotel Group; Ukkel; Sur place; EUR 8 900 - 13 000; Temps partiel

Avantages offerts par ce poste

Stay discount up to 53%

Friends & Family discount 30%

Discounts on Breakfast, F&B, Spa

Global & local perks

Résumé du poste

Radisson Hotel Group invites a motivated intern to join our Global Quality team for a 6-month internship starting mid-October. You will analyze guest feedback from 700+ hotels, visualize data in Excel, and support brand audit and Voice of the Guest initiatives to drive actionable improvements.

You should be fluent in English, comfortable with Excel, and eager to work in a global hospitality environment. This paid internship offers real-world impact and professional growth.

Qualifications

• Eligible to sign internship agreement with an academic institution.
• Fluent in English.
• Comfortable using Excel.
• Proactive and able to work in a global environment.

Responsabilités

• Explore guest feedback from surveys and reviews to spot trends and improvement opportunities.
• Visualize performance using Excel and PowerPoint with guidance.
• Support hotel onboarding to brand audit and Voice of the Guest platform.
• Help track monthly quality metrics and summarize year-end results.
• Collaborate with teams across the business to enhance brand experience.

Connaissances

English fluency

Excel proficiency

Data curiosity

Problem solving

Outils

Excel

Description du poste

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Are you curious about how guest feedback shapes world-class hotel experiences?

Do you enjoy working with data in a meaningful, real-world context?

Radisson Hotel Group is looking for a motivated intern to join our Global Quality team. You’ll help us understand what guests are saying across 700+ hotels worldwide—and turn those insights into action. If you're fluent in English, comfortable with Excel, and excited about hospitality, this internship is a great way to grow your skills and make a global impact.

What You’ll Be Doing

• Explore guest feedback from surveys and online reviews to spot trends and improvement opportunities
• Help visualize performance using Excel and PowerPoint - don’t worry, we’ll guide you
• Support hotel onboarding to our brand audit and Voice of the Guest platform
• Support tracking monthly quality metrics and help summarize year-end results
• Collaborate with teams across the business to enhance brand experience

Duration: 6 months

Start date: Mid-October

Qualifications

You’ll Thrive Here If You...

• Are curious about data and how it can improve customer experience
• Enjoy solving problems and communicating ideas clearly
• Feel comfortable using Excel (you don’t need to be a wizard!)
• Are proactive, flexible, and excited to work in a global environment

Requirements

• Eligibility to sign an internship agreement with an academic institution
• Fluent in English

Additional Information

Why Join Radisson Hotel Group?

• Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day.
• Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.
• Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.
• Enjoy Global & local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding.
• Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences.

If you need any adjustments during the application process, please let us know.

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company’s directives.