Assistant Spa Manager

PBL Magazine; Spa; Sur place; EUR 31 000 - 42 000; Plein temps

Avantages offerts par ce poste

Canteen

Company events

Company pension

Employee discount

On-site gym

Referral programme

Résumé du poste

The Royal Crescent Hotel & Spa in Bath is seeking an Assistant Spa Manager to support the Spa Manager in daily operations, delivering a seamless, luxurious experience in a prestigious 5‑star setting.

You will lead a team of spa therapists and reception staff, uphold impeccable standards, and contribute to the continued success of Bath's celebrated spa. This role emphasizes leadership, organisation, and hands‑on spa expertise for guest care and operational excellence.

Qualifications

• 1–2 years spa management or supervisory experience, ideally in luxury or 5‑star.
• Strong leadership with ability to motivate and support a diverse team.
• Excellent communication skills and fluent English.
• Strong organisational ability and proactive problem solving.
• Flexible to work across weekdays and weekends on a 5‑day rota.
• Desirable spa or beauty therapy qualification.

Responsabilités

• Lead team on spa floor and guest experience in a luxury 5‑star setting.
• Manage spa booking diary to maximise guest satisfaction and therapist utilisation.
• Assist with stock control, ordering, and safety compliance.
• Support staff training, onboarding and development.
• Use spa management software for bookings, profiles and reporting; Prem Spa/Journey is a plus.

Connaissances

Leadership

Guest experience

Spa management

Staff scheduling

Health & Safety

Communication

Formation

Certificate of Higher Education (preferred)

Outils

Prem Spa/Journey software

Description du poste

The Royal Crescent Hotel & Spa is an award‑winning, iconic 5‑star property located in the heart of Bath. Known for its exceptional service, timeless elegance, and world‑class spa facilities, it offers a truly unique environment for both guests and team members. Joining the spa team here means becoming part of a renowned luxury destination with a reputation for excellence.

About The Role

The Assistant Spa Manager supports the Spa Manager in overseeing the daily operation of the spa, ensuring a seamless, luxurious experience for every guest. This role blends leadership, operational management, and hands‑on spa expertise within a prestigious 5‑star setting.

You’ll help guide a talented team, maintain impeccable standards, and contribute to the continued success of one of Bath’s most celebrated spas.

Key Responsibilities

Team Leadership & Guest Experience

• Support the management of 10 spa therapists and 3 reception staff.
• Maintain exceptional guest service standards consistent with a luxury 5‑star environment.
• Lead by example on the spa floor, including performing treatments when required.
• Assist with staff scheduling, daily briefings, and performance support.

Operations & Administration

• Manage and optimise the spa booking diary to maximise guest satisfaction and therapist utilisation.
• Assist with stock taking, stock control, and ordering.
• Ensure full compliance with Health & Safety, hygiene, and operational standards.
• Support staff training, onboarding, and ongoing development.

Systems & Processes

• Use spa management software for bookings, guest profiles, and reporting.
• Experience with Prem Spa/Journey software is a strong advantage.

What We’re Looking For

• 1–2 years of spa management or supervisory experience, ideally within a luxury or 5‑star environment.
• Confident leadership skills with the ability to motivate and support a diverse team.
• Excellent communication skills and fluent English.
• Strong organisational ability and a proactive approach to problem‑solving.
• Flexibility to work across weekdays and weekends as part of a 5‑day rota.
• A recognised spa or beauty therapy qualification is desirable.

What We Offer

• Competitive salary package.
• Bonus scheme and full share of hotel service charge.
• The opportunity to work within an iconic, award‑winning 5‑star hotel.
• A supportive, passionate team and opportunities for professional growth.

Job Type: Full-time

Pay: £31,000.00 per year

Benefits

• Canteen
• Company events
• Company pension
• Employee discount
• On-site gym
• Referral programme

Ability To Commute/relocate

• Bath BA1 2LS: reliably commute or plan to relocate before starting work (preferred)

Education

• Certificate of Higher Education (preferred)

Experience

• Spa Supervising : 1 year (required)
• Customer service: 1 year (required)
• Spa Retail management: 1 year (preferred)
• Management: 1 year (required)

Licence/Certification

• Level 3 Spa Qualification (required)

Work Authorisation

• United Kingdom (required)

Work Location: In person