Zone Manager (3IC) - Lead Customer Magic in NSW

MECCA; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

MECCAversity

Performance bonus

Staff discount

Product allowance

Parental support

Job summary

MECCA Kotara in NSW seeks a Zone Manager (3IC) to lead the store on a full-time basis, guiding teams and delivering MECCA Magic on the shop floor. You’ll be responsible for coaching staff, driving KPIs, and ensuring exceptional customer moments every day.

The role offers growth in leadership, hands-on frontline leadership, and the chance to contribute to a fast-paced, people-first retail environment with MECCA’s strong values.

Qualifications

• Previous experience leading large retail teams.
• Strong customer service orientation to create MECCA-magic moments.
• Ability to coach and develop staff for high performance.

Responsibilities

• Support management to deliver exceptional customer experiences.
• Lead from the front; drive store success through clear communication and coaching.
• Engage and motivate the team to meet KPIs and uphold MECCA values.

Skills

Leadership

Customer service

Team coaching

Retail operations

Tools

POS systems

Job description

MECCA Kotara in NSW seeks a Zone Manager (3IC) to lead the store on a full-time basis, guiding teams and delivering MECCA Magic on the shop floor. You’ll be responsible for coaching staff, driving KPIs, and ensuring exceptional customer moments every day.

The role offers growth in leadership, hands-on frontline leadership, and the chance to contribute to a fast-paced, people-first retail environment with MECCA’s strong values.