Yd. Shellharbour - Retail Sales Assistant

Yd Incorporated; Shellharbour; On-site; AUD 55,000 - 75,000; Full time

Job summary

yd. Australia is seeking an Assistant Store Manager to support the Store Manager in driving overall store performance and delivering an exceptional customer experience. You will lead a team, coach for development, and maintain a people-first culture while achieving sales targets.

You will also participate in merchandising guidance, weekly store walks, and be the on-duty manager during leave periods, contributing to a high-performing retail environment.

Qualifications

• Experience leading small teams in a retail environment.
• Strong customer service and communication skills.
• Ability to coach and develop staff to achieve sales targets.

Responsibilities

• Create and maintain a people-first culture with development, collaboration and open communication.
• Lead, coach and support the store team to hit people, performance and operational goals.
• Provide regular feedback focused on development and progression.
• Ensure exceptional customer experience using CLASS sale steps.
• Drive sales performance in line with goals, budgets and KPIs.
• Support VM planning and execution to guideline standards.
• Conduct weekly store walks with the Store Manager to discuss opportunities.
• Be on-duty manager during Store Manager's RDO and annual leave.

Job description

Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor.

Our philosophy is pretty simple: we believe every night should end with a good story.

We are looking for our next leader who is ready to further their career within a retailer that's passionate about developing and growing their team and styling their customers.

POSITION PURPOSE

As Assistant Store Manager you are responsible for effectively supporting the Store Manager in driving overall store and team performance by creating an exceptional customer experience, strong sales driving attitude, and a people first culture that prioritises succession and retention.

As an Assistant Store manager, you will:

PEOPLE

• Create and maintain a people first culture that values development, collaboration, transparency, and open communication.
• Lead, coach and support the store team to achieve people, performance, planning, and operational goals.
• Provide regular and effective feedback that prioritises professional development and internal progression in a professional and people first manner.

PERFORMANCE

• Ensure team are delivering an exceptional customer experience using CLASS sale selling steps and relevant customer service techniques.
• Drive and maintain sales performance within the store in line with retail goals, budgets and KPIs.
• Support the Store Manager to plan and execute VM guides to the VM guideline standard.
• Conduct effective weekly store walks with the Store Manager to discuss store and team opportunities and develop actions.
• Primary point of contact and manager on duty on Store Manager's RDO and Annual Leave

At yd. we are passionate about our people, and we will offer you:

• A fun, inspiring and challenging environment.
• A rewarding incentive program like no other retailer!
• Frequent support, feedback, and a high level of communication with your Area Manager and State Manager.
• Mentoring, training, and development to support you on this journey.