Workplace Receptionist

reagroup; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Flexible leave

Parental leave

Hackdays

Volunteer leave

Job summary

REA Group is seeking a friendly and proactive Front Desk Receptionist for our Melbourne office on a 6-month fixed term, Monday to Friday. You will be the first point of contact for visitors and staff, handling calls, emails, and in-person inquiries with a customer‑focused approach.

Join a supportive, growth-oriented culture and help maintain a safe, welcoming office environment while coordinating with facilities and team members across states.

Qualifications

• Excellent customer service and communication skills.
• Strong phone etiquette and professional appearance.
• Able to multitask in a fast-paced environment; friendly and positive attitude.

Responsibilities

• Greet and assist visitors and staff at front desk.
• Manage calls, emails, and in-person enquiries.
• Communicate office updates and maintain reception areas.
• Oversee visitor sign-in and security procedures.
• Coordinate with facilities for events and external guests.

Skills

Customer service

Phone etiquette

Multitasking

Team player

Tech-savvy

Job description

Enjoy a role where every day is different in a supportive, growth focused culture! Make an impact supporting all REA employees and visitors daily with your great customer service skills! 6-month fixed term role based on-site in the Melbourne office, Monday - Friday

We're REA

With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Workplace Receptionist sits within The Finance and Business Services team, or FaBS as we like to call them, which is the engine room of the REA Group. The team is comprised of Finance, Workplace Experience & Procurement, Investor Relations and Corporate Development. For our Workplace team, the staff are our customers, we look after them. We support our people and give them a pleasant and safe working experience in the office and at home. We're onsite, front of house, and always offering a helping hand.

Whilst we are looking for someone to be at our front desk, the role is not just answering the phone and greeting people with a smile. It's about continually finding ways to improve the current office environment, looking after the space and culture, and ultimately creating a space that everyone is proud to work in.

What the role is all about

• Act as the main point of contact and front-of-house for all visitors and guests to REA
• Manage incoming / outgoing calls, emails, Slacks, and in-person enquiries
• Communicate facility and office updates to staff via the appropriate channels
• Be responsible for our visitor management system, ensuring our guests to the office do the right thing
• Maintain security and access register and ensure all guests to REA and signed in and out appropriately
• Ensure staff common and amenity areas such as mail room, breakfast area, and reception are well maintained
• Monitor and action PWG (Procurement & Workplace) tickets that relate to reception, including couriers, new starters and departures, lockers, events, catering, etc
• Be responsible for reception duties for states outside of Melbourne and Sydney, as well as remote workers
• Be responsible in the coordination of REA internal social events across all states
• Assist the WHS Committee group to implement workplace safety programs and information in and around the office
• Assist the Sustainability team to implement sustainable measures in and around the office
• Assist the People Services team to implement parking, benefits, new starter and departures, and policies
• Assist to maintain team internal intranet pages on REA intranet with relevant information and updates to staff
• Act as both an REA First Aider or Warden (training will be provided)

Who we're looking for

• A real people person!
• A quick learner and multi-tasker
• Exceptional phone manner
• Work productively in a fast paced and agile environment
• Someone who likes to smile, laugh, and have fun with staff
• Look at tricky situations through a solutions-focused lens
• Ability to lift light weight furniture and parcels in a safe way
• Superior organisation skills
• Maintain a professional and polished appearance, adhering to a smart casual dress code
• A proactive and approachable demeanour - a positive outlook is everything!
• Someone who is tech-savvy and keen to keep learning
• A team player - you take a proactive approach to supporting your team and enjoy work collaboratively

The REA experience

The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include:

• A hybrid and flexible approach to working
• Flexible leave options including, birthday leave and purchase additional leave
• Flexible parental leave offering for primary and secondary carers
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
• Hackdays so you can bring your big ideas to life

Our commitment to Diversity, Equity, and Inclusion

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

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