Workplace Experience Coordinator

Australian Energy Market Operator (AEMO); Perth; On-site; AUD 60,000 - 72,000; Full time

Benefits offered by this job

Mentoring and development

Volunteering leave (up to 4 days)

Annual performance bonuses (subject to

Wellness program and gym perks

Job summary

Australian Energy Market Operator (AEMO) is seeking a proactive Corporate Reception professional based at our Perth office. You will manage front-of-house operations, support events, greet guests, and coordinate deliveries to ensure a seamless visitor experience and a positive impression of the AEMO brand.

The role focuses on delivering exceptional customer service, coordinating with the Workplace Experience team, and upholding health, safety and compliance standards across our sites.

Qualifications

• Experience in corporate reception environments.
• Strong organisational and communication abilities, both written and verbal.
• Proficiency in Microsoft Office and collaboration tools (MS Teams).
• Understanding of Workplace Support and Concierge services.
• Familiarity with Facility/Property support functions.
• Knowledge of facility/compliance in administrative settings.

Responsibilities

• Answer reception calls and staff inquiries.
• Manage events: meeting rooms, setup, catering requests.
• Greet staff and visitors; receive deliveries.
• Oversee mailbox/MS Teams requests.
• Support Front of House/Concierge/Catering across locations.
• Anticipate workforce and visitor needs; troubleshoot issues.
• Assist with onboarding/offboarding processes.
• Review invoices/purchase orders in D365.
• Maintain records and databases.
• Support health and safety in the workplace.
• Collaborate with National Workplace team to improve the experience.

Skills

Reception experience

Organisational skills

Written & verbal communication

MS Teams

MS Office

Facility/Property knowledge

Tools

MS Teams

Microsoft Office

Job description

AEMO at the Heart of Energy

AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.

Department : People & Culture

Division: Property Services

Reference number: 13246

Engagement type: Permanent

AEMO at the Heart of Energy

AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co‑design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.

About The Team

Our Workplace Experience team create a welcoming, supportive and inclusive environment by providing memorable experiences for our clients, visitors, and workforce. We're looking for someone who will bring their fantastic reception, administrative skills and capabilities to support all that we do in our Workplace Experience space.

About The Role

Based at corporate reception, in our Perth (St Georges Terrace)office, we are looking for a person who enjoys a challenge, understands what a good customer experience looks like and can grow meaningful connections that will allow our workforce and guests to feel not only acknowledged, but provided with a true sense of belonging.

This integral position ensures the smooth running of our AEMO offices both locally and nationally, ensuring our guests have a fantastic experience when visiting our sites and leave with a positive impression of our AEMO Brand.

What You Will Be Doing

• Answering calls on reception, responding to staff queries
• Events management inc. meeting room coordination, event set up and set down, and managing catering requests
• Greeting staff, visitors & accepting deliveries
• Overseeing requests via the mailbox/MS Teams
• Workplace, Front of House/Concierge/Catering
• Anticipating workforce and visitor needs
• Taking initiative to troubleshoot issues and find solutions
• Support employee Onboarding and Offboarding
• Reviewing invoices/purchase orders for processing in D365
• Records and Database Management
• Health and Safety of our people and workplace
• Working alongside our National Workplace team to continuously improve the workplace experience

What You Will Bring To The Role

• Previous experience working in corporate reception
• Strong organisational, written and verbal communication skills
• Strong Knowledge of Microsoft Office including MS Teams
• Detailed understanding of Workplace Support and Concierge services
• Strong knowledge or understanding of Facility/Property support functions
• Understanding of Facility/Property compliance requirements within an administrative environment

In Return Some Of Our Benefits To You

• Professional development via mentoring, projects, industry networks, job rotation, study assistance and more.
• Give back with up to 4 days of volunteering leave per year.
• Reward your hard work with annual performance bonuses (subject to eligibility).
• Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us at [e-mail].

For more information on the Australian Energy Market Operator (AEMO) please refer to www.aemo.com.au or visit one of our social media channels below.