Workplace Coordinator Site Lead

JLL; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Jones Lang LaSalle (JLL) in Canberra is seeking a Workplace Coordinator Site Lead to manage client facilities operations on-site for a major tech brand. You will coordinate vendor relationships, procurement, budgets and project delivery, while maintaining health and safety standards and 24/7 emergency support when needed.

The role requires FM or operations experience, strong MS Office skills, and the ability to work autonomously, communicate clearly, and build solid client partnerships in a

Qualifications

• Tertiary qualifications or experience in Management, Business, Operations/Project Management, Facilities Management, or related field.
• Practical knowledge of building services and maintenance operations.
• Strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook).
• Excellent verbal and written communication skills with strong presentation ability.
• Client-focused with passion for service excellence.

Responsibilities

• Act as single point of contact for client stakeholders, managing daily operations and service delivery.
• Build strong client relationships through regular engagement, consistently meeting contract KPIs.
• Manage vendor performance, procurement, and compliance within budget.
• Oversee purchase orders, invoice processing, and budget tracking.
• Lead facilities projects from planning through completion before Place in Service dates.
• Conduct site inspections, coordinate maintenance activities, and manage work orders.
• Maintain health and safety compliance and operational documentation.
• Provide 24/7 emergency support and work autonomously using mobile technology.

Skills

MS Office

Communication

Client focus

Multitasking

Autonomy

FM site experience

Vendor management

Procurement

Facilities knowledge

HS&E knowledge

Project coordination

Space planning

Mobile tech/FM software

Education

Facilities/Operations Management

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

Based in Canberra, you'll be working on-site with our client - one of the largest globally recognized tech brands!
As the Workplace Coordinator Site Lead, you'll be the primary on-site representative managing facilities operations, vendor relationships, financial processes, and project delivery. At JLL, we are collectively shaping a brighter way - for our clients, ourselves and our fellow employees - and in this autonomous role, you'll make meaningful decisions that directly impact workplace experience. Working independently with mobile technology, you'll build strong client partnerships while maintaining excellence in health and safety standards, with 24/7 emergency support responsibility when needed.

An overview of the role:

• Act as single point of contact for client stakeholders, managing daily operations and service delivery
• Build strong client relationships through regular engagement, consistently meeting contract KPIs
• Manage vendor performance, procurement, and compliance within budget
• Oversee purchase orders, invoice processing, and budget tracking
• Lead facilities projects from planning through completion before Place in Service dates
• Conduct site inspections, coordinate maintenance activities, and manage work orders
• Maintain health and safety compliance and operational documentation
• Provide 24/7 emergency support and work autonomously using mobile technology

Sounds like you? This is what we are looking for:

• Tertiary qualifications OR experience in Management, Business, Operations/Project Management, Facilities Management, or related field
• Practical knowledge of building services and maintenance operations
• Strong Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook)
• Excellent verbal and written communication skills with strong presentation ability
• Client-focused with passion for service excellence
• Proven multitasking ability with keen attention to detail
• Goal-oriented with commitment to continuous improvement
• Ability to work autonomously and make independent decisions
• Previous site-based facilities management or workplace coordination experience (preferred)
• Experience in vendor management and procurement processes (preferred)
• Knowledge of facilities soft services (cleaning, catering, security) and hard services (HVAC, electrical, plumbing) (preferred)
• Understanding of Health, Safety & Environment (HS&E) regulations and compliance (preferred)
• Track record in project coordination and delivery (preferred)
• Knowledge of space planning principles (preferred)
• Experience with mobile technology and facilities management software (preferred)

Location:

On-site - Canberra, ACT

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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