Workplace Coordinator

JLL; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

JLL is seeking a Workplace Coordinator in Sydney to deliver exceptional client experience within the client’s offices. You will act as the face of the workplace, ensuring high-touch service, proactive communication, and strong engagement with Westpac stakeholders.

Confirming readiness of spaces, coordinating events, and supporting continuous service improvements will be key. This role requires someone who thrives in a fast-paced environment and collaborates across account teams.

Qualifications

• Prior relevant experience in hospitality, workplace/office operations, facility/property support, or operations (commercial real estate exposure preferred).
• Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences.
• Strong communication skills (written and verbal) and confidence engaging with a wide range of stakeholders.
• Strong organisation and attention to detail, with the ability to manage multiple priorities and deliver in a fast-paced environment.
• Ability to work independently while also being highly collaborative as part of a wider account team.
• Confidence using everyday workplace technology, including Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote).

Responsibilities

• Serve as the initial point of contact for Westpac employee enquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests.
• Provide a visible, welcoming presence in the workplace, including time at reception/entry points and regular floor walks to proactively identify needs and improve day-to-day experience.
• Support key engagement activities and events in partnership with JLL and Westpac stakeholders to enhance connection, culture, and workplace experience.
• Support data collection, insights, and reporting that aligns to Westpac’s goals and helps drive service improvements.
• Work collaboratively within the account team to support delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.).
• Assist with vendor and service partner coordination to support consistent service delivery and positive outcomes.
• Conduct routine walkthroughs and soft services checks to confirm workplace readiness, presentation standards, and service performance.
• Respond to requests and issues promptly, including personal follow-up to ensure the request is resolved and the employee experience is positive.
• Identify potential risks and escalation appropriately to help prevent privacy breaches, security incidents, or disruption to Westpac operations.
• Contribute to continuous improvement by identifying gaps, sharing ideas, and supporting implementation of improved ways of working.

Skills

Hospitality

Workplace operations

Customer service

Communication

Organization

Team collaboration

MS Office

Tools

Microsoft Office

Job description

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

An overview of the role:

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client’s offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.

What this opportunity involves:

Client Experience and Engagement

• Serve as the initial point of contact for Westpac employee enquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests
• Provide a visible, welcoming presence in the workplace, including time at reception/entry points and regular floor walks to proactively identify needs and improve day-to-day experience
• Support key engagement activities and events in partnership with JLL and Westpac stakeholders to enhance connection, culture, and workplace experience
• Support data collection, insights, and reporting that aligns to Westpac’s goals and helps drive service improvements

Ensuring Exceptional Service

• Work collaboratively within the account team to support delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
• Assist with vendor and service partner coordination to support consistent service delivery and positive outcomes
• Conduct routine walkthroughs and soft services checks to confirm workplace readiness, presentation standards, and service performance
• Respond to requests and issues promptly, including personal follow-up to ensure the request is resolved and the employee experience is positive
• Identify potential risks and escalation appropriately to help prevent privacy breaches, security incidents, or disruption to Westpac operations
• Contribute to continuous improvement by identifying gaps, sharing ideas, and supporting implementation of improved ways of working

Sound like you? This is what we’re looking for:

• Prior relevant experience in hospitality, workplace/office operations, facility/property support, or operations (commercial real estate exposure preferred)
• Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences
• Strong communication skills (written and verbal) and confidence engaging with a wide range of stakeholders
• Strong organisation and attention to detail, with the ability to manage multiple priorities and deliver in a fast-paced environment
• Ability to work independently while also being highly collaborative as part of a wider account team
• Confidence using everyday workplace technology, including Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote)

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Sydney, NSW