Workplace Coordinator

Jones Lang LaSalle Incorporated; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Great employee discounts off fitness,…

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club Employee assistant

Novated Lease for EV cars

Paid time off for volunteer work

Career opportunities with Australia\'s

Premium offices

Job summary

Jones Lang LaSalle in Sydney is seeking a Workplace Coordinator to deliver exceptional client experience daily at Westpac offices. You’ll manage frontline inquiries, ensure a welcoming reception, and partner with service teams to maintain high standards of service.

The role focuses on engagement, proactive communication, and hands-on support across facilities and related services, with emphasis on safety, privacy, and a positive employee experience.

Qualifications

• Prior experience in hospitality, workplace/office operations, or facility/property support.
• Exceptional customer service and professionalism with a passion for hospitality.
• Strong written and verbal communication with stakeholders.
• Excellent organization and attention to detail in a fast-paced environment.
• Ability to work independently while collaborating with a wider account team.
• Comfort using everyday workplace technology including Microsoft Office suite.

Responsibilities

• Serve as the initial point of contact for Westpac employee inquiries and feedback related to workplace services.
• Provide a welcoming presence at reception and conduct regular floor walks to identify needs.
• Support engagement activities and events with JLL and Westpac stakeholders.
• Assist with data collection, insights, and reporting aligning to Westpac’s goals.
• Coordinate with account team to deliver Experience Services across facilities, engineering, and projects.
• Coordinate with vendors and service partners to ensure consistent service delivery.

Skills

Hospitality mindset

Customer service

Communication

Organization

Independent worker

Team collaboration

Tools

Microsoft Office

Microsoft Teams

Job description

About JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions. We take pride in having ‘a talent for talent,’ a culture that develops world‑class teams, where talented people learn from and inspire each other. We give our people a transparent, flexible, and agile way to progress their career within JLL and achieving their ambitions.

An overview of the role

The Workplace Coordinator is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high‑touch service within our client’s offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high‑quality experiences for staff and visitors.

A snapshot of the role

Client Experience and Engagement

• Serve as the initial point of contact for Westpac employee enquiries, issues, troubleshooting, and feedback related to workplace services, with the primary goal of positively impacting the care and comfort of employees and guests
• Provide a visible, welcoming presence in the workplace, including time at reception/entry points and regular floor walks to proactively identify needs and improve day‑to‑day experience
• Support key engagement activities and events in partnership with JLL and Westpac stakeholders to enhance connection, culture, and workplace experience
• Support data collection, insights, and reporting that aligns to Westpac’s goals and helps drive service improvements

Ensuring Exceptional Service

• Work collaboratively within the account team to support delivery of Experience Services across all business lines (Facility Management, Engineering, Transactions, Projects, etc.)
• Assist with vendor and service partner coordination to support consistent service delivery and positive outcomes
• Conduct routine walkthroughs and soft services checks to confirm workplace readiness, presentation standards, and service performance
• Respond to requests and issues promptly, including personal follow‑up to ensure the request is resolved and the employee experience is positive
• Identify potential risks and escalation appropriately to help prevent privacy breaches, security incidents, or disruption to Westpac operations
• Contribute to continuous improvement by identifying gaps, sharing ideas, and supporting implementation of improved ways of working

Sound like you? This is what we’re looking for

• Prior relevant experience in hospitality, workplace/office operations, facility/property support, or operations (commercial real estate exposure preferred)
• Exceptional customer service skills and professionalism, with a genuine passion for hospitality and creating positive workplace experiences
• Strong communication skills (written and verbal) and confidence engaging with a wide range of stakeholders
• Strong organisation and attention to detail, with the ability to manage multiple priorities and deliver in a fast‑paced environment
• Ability to work independently while also being highly collaborative as part of a wider account team
• Confidence using everyday workplace technology, including Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote)

Benefits

• Great employee discounts off fitness, wellbeing & other renowned bands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like‑minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings.

JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Accommodation

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.