Workforce Scheduler

Scope (Aust); City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Meaningful work

Salary packaging up to $15,900

Flexible working options (Hawthorn)

Free onsite parking

Close to public transport

Job summary

Scope (Aust) in Melbourne is seeking a Scheduler to ensure the right people are in the right place at the right time, coordinating rosters across services and shifts. The role offers 12-month fixed-term contracts and requires strong planning, communication, and problem-solving in a fast-paced environment.

You will work with frontline teams and stakeholders to plan leave, fill vacancies, and support service delivery, with operating hours across weekdays, weekends, and holidays.

Qualifications

• Experience rostering staff to cover shifts and leave.
• Strong organizational and communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Engage with stakeholders to manage operational staffing and rostering.
• Translate master rosters into efficient, compliant schedules.
• Support leave planning and filling shifts for service continuity.
• Build collaborative relationships with stakeholders to achieve outcomes.

Skills

Rostering experience

Organisational skills

Communication skills

Problem solving

Adaptability

Job description

Looking for work with real purpose?

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

About Scope

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

As the national leader, we support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, therapy and employment services in over 420 service locations across Victoria and NSW.

We’re looking for Schedulers to join our team! There are vacancies for 12-month fixed term contracts.

As a Scheduler, you’ll play an important role in ensuring our services have the right people in the right place at the right time. You’ll coordinate staff rosters, fill vacant shifts, respond to changes, and work closely with operational teams to keep our services running smoothly.

Our Scheduling Team Operates Across The Following Business Hours

Monday to Friday: 7:00am – 7:00pm

Saturday & Sunday: 7:00am – 5:00pm

Public Holidays: 9:00am – 5:00pm

Schedulers may work across these operating hours as part of a rostered team.

If you’re organised, a great communicator, enjoy problem-solving and can work well in a fast‑paced environment, we’d love to hear from you!

About Your Role

This role will work closely with relevant stakeholders to effectively manage the day‑to‑day operational rosters, including planning for leave and filling of shifts, to support Scope to mobilise a skilled and capable workforce to empower our clients to belong and thrive, now and into the future, sustainably.

You Will Contribute Your Knowledge And Experience To

• Working with Frontline Leadership, Enabling Functions and other relevant stakeholders to support the Service Delivery teams for your assigned operational area/s to deploy their workforces to meet client service delivery needs
• Supporting Service Delivery teams to ensure that leave planning and shift filling is efficient, effective and compliant with relevant legal, regulatory, industrial and process requirements
• Identifying and appropriately sharing opportunities for improvement to how we mobilise our operational workforce to provide safe, quality, empowering and sustainable services to our clients.

Your Key Focus

Some Of Your Responsibilities Will Include

• Engage with relevant stakeholders to support Service Delivery team/s to manage operational staffing replacement in alignment with relevant legal, regulatory, industrial, policy and process requirements
• Accurately translate master roster/s into efficient, effective and compliant operational rosters; identifying and appropriately addressing or escalating issues and/or opportunities
• Work collaboratively to implement the advance shift filling process to achieve coverage of staff vacancies; advocating advanced leave planning across Operations to support service continuity.
• Develop and maintain collaborative relationships with relevant stakeholders, partnering to achieve outcomes

You will ideally have existing rostering experience and some familiarity with associated tools, be organised, able to manage competing priorities and be flexible and adaptable. Above all your positive, can‑do attitude sets you apart.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Benefits

• Meaningful work that creates positive impact for people with disability
• Salary packaging benefits of up to $15,900 per year
• Flexible working arrangements, with three days per week at a Scope location (Hawthorn)
• Collaborative and supportive team environment
• Opportunities to influence organisation-wide transformation initiatives
• Free onsite and accessible parking
• Hawthorn office is nearby public transport

Scope (Aust) is a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

No Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email [e-mail].

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

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