Workforce Operations Lead

RSL LifeCare; North Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging benefits

Maxxia Rewards discounts

Fitness Passport membership

Annual leave loading 17.5%

Professional development opportunities

Meaningful difference for veterans and

Collaborative workplace focused on CI

Job summary

RSL LifeCare in NSW is seeking a Workforce Operations Lead - Home Care to guide and support a team of Support Workers delivering person-centred care across community and home settings.

You will be hands-on, coaching staff, managing performance, onboarding and capability development while collaborating with Workforce Planning, Care Coordinators and Regional Managers to ensure staffing aligns with client needs.

Qualifications

• Experience leading frontline teams in Home Care or Aged Care.
• Proven ability to manage performance, attendance and capability.
• Strong leadership, coaching and people-management skills.
• Experience using workforce data to drive improvements.
• Knowledge of funding programs and aged care legislation is a plus.

Responsibilities

• Lead, coach and support a team of Support Workers to deliver high-quality, person-centred care.
• Monitor productivity, utilisation and workforce availability to meet service demand.
• Partner with Workforce Planning to optimise capacity and deployment.
• Support recruitment, onboarding and retention of frontline staff.
• Maintain a visible leadership presence in the field.
• Ensure compliance with aged care legislation and safety standards.
• Drive continuous improvement in employee experience and service delivery.
• Provide coaching, performance management and development opportunities.

Skills

Frontline team leadership

Workforce management

Data-driven decisions

Stakeholder engagement

Digital literacy

Tools

Workforce management systems

Job description

At RSL LifeCare, our purpose is to enrich the lives of veterans and seniors. We support veterans, their families and older people through care and services in our communities and at home, building on more than 100 years of supporting veterans and their families. Our vision — creating proud communities, living their best lives — guides everything we do.

Joining us means becoming part of a large, purpose‑driven organisation where your expertise and compassion genuinely make a difference.

About the Role

As the Workforce Operations Lead - Home Care , you will lead, coach and support a team of Support Workers, ensuring they are safe, engaged, capable and delivering high-quality, person-centred care.

This is a hands‑on leadership role where you'll work closely with Workforce Planning, Care Coordinators, Clinical Care Coordinators and Regional Managers to ensure the right people are in the right place at the right time, delivering safe, high-quality services to clients.

You will be a visible leader in the field, supporting employees through coaching, performance management, onboarding, capability development and employee engagement initiatives.

Key Responsibilities:

• Lead, coach and support a team of Support Workers to deliver high-quality, person-centred care.
• Manage workforce performance, engagement, attendance, conduct and capability.
• Monitor productivity, utilisation and workforce availability to meet service demand.
• Partner with Workforce Planning to optimise workforce capacity and deployment.
• Support recruitment, onboarding, retention and development of frontline employees.
• Maintain a visible presence in the field, providing coaching and leadership support.
• Ensure compliance with aged care legislation, quality standards and safe work practices.
• Drive continuous improvement initiatives that enhance employee experience, service delivery and operational performance.

About You:

To be successful in this role, you will bring:

• Experience leading frontline teams in Home Care, Aged Care, Community Services, Disability or Healthcare environments.
• Demonstrated experience managing employee performance, attendance, conduct and capability.
• Strong leadership, coaching and people management skills.
• Experience using workforce data and reporting to drive operational improvements.
• Understanding of workforce productivity, utilisation and service delivery performance.
• Experience supporting recruitment, onboarding and retention of frontline employees.
• Excellent communication, stakeholder engagement and problem‑solving skills.
• Strong digital literacy and experience with workforce management systems.
• Knowledge of aged care legislation, quality standards and funding programs.
• A genuine passion for supporting veterans, seniors and the communities we serve.

Why Join RSL LifeCare?

We offer a range of benefits including:

• Salary packaging benefits of up to $15,900 per year.
• Access to Maxxia Rewards discounts.
• Fitness Passport membership.
• 17.5% annual leave loading.
• Ongoing professional development and career growth opportunities.
• The opportunity to make a meaningful difference in the lives of veterans and seniors.
• A collaborative and supportive workplace focused on continuous improvement.

Our Commitment to Diversity

Our values guide everything we do: Do the Right Thing, Aim Higher, Care from the Heart and Act as One Team.

We welcome applications from people of all backgrounds, particularly veterans, current and former ADF personnel, their families, and Aboriginal and Torres Strait Islander peoples.

We are committed to creating a workplace where everyone feels safe, respected, valued and heard.

Employment is subject to a satisfactory Police Check and/or NDIS Worker Screening Check, where required for the role.