Workforce Mobilisation and Support Coordinator

Scope (Aust); Canterbury-Bankstown; Hybrid; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Meaningful work that creates positive

Flexible working arrangements

Collaborative and supportive team

Opportunities to influence governance

Salary packaging benefits up to $15,9k

Sector-comparable remuneration

Free onsite and accessible parking

Job summary

Scope Australia is seeking a relationship-oriented professional to contribute to our transformation in workforce management and mobilisation. The role is a 4-5 month fixed-term contract, based at Mossvale or Hawthorn, with a hybrid working arrangement.

You will coordinate Scope’s frontline contingent workforce to address short-term vacancies and fill shifts, enabling our clients to belong and thrive. You will engage diverse stakeholders, develop practical process improvements, and build strong

Qualifications

• Strong coordination and administrative skills required.
• Excellent written and verbal communication with attention to detail.
• Ability to build effective working relationships with stakeholders.
• Ability to prioritise competing requirements to deliver outcomes.
• Works within established procedures and adapts to changing priorities.
• Maintains stakeholder relationships to deliver outcomes.

Responsibilities

• Coordinate Scope’s frontline contingent workforce with schedulers and leaders to address vacancies.
• Support day-to-day processes and raise issues or ideas for improvement.
• Listen to and advise contingent employees, escalate complex issues as needed.
• Build and maintain collaborative stakeholder relationships to achieve outcomes.
• Follow processes, keep accurate records, monitor daily activities, escalate issues.
• Prioritise and negotiate requirements to meet time and quality expectations.
• Prepare routine reports using available data to show progress and highlight issues.

Skills

Coordination

Administrative

Communication

Relationship building

Prioritisation

Attention to detail

Tools

MS Excel

Job description

Looking for work with real purpose?Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Scope

Looking for work with real purpose?Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, short term accommodation (respite), social connections, lifestyle options, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has an exciting opportunity for a relationship oriented professional to contribute to our transformation and positively impact the future provision of services to the disability sector.

You will initially commence on a 4-5 month fixed term contract and bring your positive attitude, curiosity for learning, adaptability and customer focus to a newly established team within workforce management and mobilisation at Scope Australia.

We can teach you what you do not know already! You can help us solve problems with fresh ideas!

You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a fast paced and complex environment.

There is potential to create your own adventure longer term with promising career prospects for the right person.

The role can be based at Mossvale or Hawthorn offices and is hybrid.

Your Key Focus

This role will work closely with relevant stakeholders to coordinate Scope’s frontline contingent workforce to address short-term vacancies and fill shifts; supporting Scope to mobilise a skilled and capable workforce to empower our clients to belong and thrive, now and into the future, sustainably.

Your Responsibilities Will Include

• Working with workforce schedulers, frontline leaders, enabling functions and other relevant stakeholders to understand operational contingent workforce requirements.
• Supporting the coordination of day-to-day processes and raising any issues or practical suggestions for improvement through the appropriate channels to help ensure safe and quality client services.
• Actively listen to and communicate with operational contingent employees to understand their requirements and/or provide advice, in alignment with relevant policies and procedures, and escalating complex issues or concerns where required.
• Build and maintain collaborative relationships with relevant stakeholders, partnering to achieve outcomes.
• Follow established processes, maintain accurate records, monitor day-to-day activities, and elevate any issues or opportunities for improvement that require higher-level decision-making or problem-solving.
• Understand, prioritise and negotiate competing requirements to deliver work to time and quality expectations, escalating where required.
• Prepare routine reports using available data to show progress and highlight any issues, escalating concerns as required.

What We Look For

We will value your :

• Strong coordination and administrative skills, with the ability to manage multiple activities and competing priorities. (MS Excel at intermediate level)
• Strong written and verbal communication skills, with attention to detail and accuracy.
• Ability to build effective working relationships with stakeholders.
• Understands, prioritises and manages competing requirements to deliver outcomes, seeking guidance when needed.
• Works within established procedures, adapts to changing priorities, and seeks guidance when faced with unclear or complex situations.
• Builds and maintains stakeholder relationships, working in partnership to deliver outcomes
• Strong attention to detail and organisational skills.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Benefits

• Meaningful work that creates positive impact for people with disability
• Flexible working arrangements, with a minimum of three days per week at a Scope location
• Collaborative and supportive team environment
• Opportunities to influence organisation-wide transformation initiatives
• Salary packaging benefits of up to $15,900 per year
• Sector-comparable remuneration
• Free onsite and accessible parking

Scope (Aust) is a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

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