Workforce Manager

Quayclean; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Quayclean is seeking a Workforce Manager to lead the VIC workforce coordination on-site in Melbourne. You will manage the VIC Workforce Coordinator teams, liaise with site managers to determine staffing needs and deploy rostering to meet client requirements.

The role demands a proactive problem solver with strong communication, initiative, and the ability to drive efficiency. You will oversee recruitment/onboarding, resource allocation, KPI management, and system improvements, while aligning

Qualifications

• Prior experience in a recruitment, rostering, HR or administrative role is required.
• Experience planning multi-faceted events and coordinating resources is highly valued.
• Strong communication and organisational skills are essential and must manage multiple tasks.

Responsibilities

• Strategic planning for events and resource requirements.
• Provide staff recruitment and onboarding support for the VIC team.
• Manage planned and unplanned work and allocate resources in consultation with leadership.
• Oversee KPI performance of the Workforce coordinator team and drive progression.
• Develop and implement systems to improve efficiency and future planning.
• Serve as SME on key Quayclean systems to assist managers and supervisors.
• Deliver social procurement obligations within contracts.
• Complete weekly staff compliance audits across the state.
• Engage with venue management and provide proactive support.

Skills

Recruitment experience

Rostering

Communication skills

Organisational skills

Problem solving

Decision making

Collaboration

Education

Tertiary education

Job description

At Quayclean, we are all about people! We are a team of over 5000, responsible for the delivery of cleaning, sustainability management and specialty services throughout Australia. We are focused on creating real career opportunities for our people and are crazy about making our customers look great.

We are committed to continually building a safe and respectful workplace, where all our people feel supported, appreciated, and accepted.

The Role:

We're looking for a Workforce Manager based on site in Melbourne, Victoria. The position will manage the VIC Workforce Coordinator teams and proactively liaise with site managers to understand staffing requirements, develop workforce deployment, rostering and allocating sufficient resources to meet client needs accordingly.

Given the fast-paced nature of the role, the candidate must be a logical problem solver, who takes the initiative in approach to resolution to find best outcomes for Quayclean. Accordingly, we are seeking a dynamic individual, who can react quickly, think on their feet, has great communication and take the initiative to solve problems.

Responsibilities:

• Strategic planning on major events administration and the resource requirements, functionality, and processes to be implemented.
• Provide staff (recruitment and onboarding) and support across the VIC team to ensure collaboration of expertise and service delivery.
• Manage planned and unplanned work, including resource allocation in consultation with the General Manager and Contract Managers.
• Oversee the performance of the Workforce coordinator team to ensure KPIs are met, and progression made.
• Recommend, develop, and implement systems and procedures to improve efficiency and future proof planning.
• Become the SME on all key systems used throughout Quayclean to be able to assist where necessary to managers and supervisors.
• Responsible for the delivery of social procurement obligation within contracts
• Complete weekly audits on staff compliance across the state.
• Proactively engage with each venue/management and provide support where required.

To succeed in this role, you will have:

• Prior experience in a recruitment, rostering, HR or administrative role (within cleaning or operations desirable but not necessary).
• Demonstrated experience in planning multi-faceted events including varying sizes, scope and venues.
• Excellent communication skills and telephone manner.
• Excellent organisational skills, with the ability to coordinate the planning of multiple events concurrently.
• Logical problem solver - takes the initiative in approach to resolution to find best outcomes for Quayclean.
• Excellent decision maker, who makes informed, effective and impartial decisions, without compromising integrity. Seeks clarification or support when required.
• Ethical, reliable, honest and trustworthy individual, with a hardworking nature.
• Technically savvy individual who embraces technology to achieve deliverables. Competently absorbs new technology when required.
• Experience in Award interpretation is advantageous.
• Tertiary education is advantageous.
• Competitive salary commensurate with experience.
• Opportunities for interstate travel and attendance to major events.
• A collaborative and inclusive work environment.

Quayclean is an Equal Opportunity employer and encourages applications from peopleof all abilities, particularly First Nations Peoples, and those who may experiencediversity or disability related barriers in securing employment.