Workforce Educator (Health Manager Lvl 2) - Improvement and Innovation - Perm FT

South Western Sydney Local Health District; Sydney; Hybrid; AUD 119,000 - 140,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging

Flexible working

Annual leave with 17.5% loading

One extra day off each month

Job summary

South Western Sydney Local Health District is seeking a Workforce Educator - Improvement and Innovation to empower staff to lead meaningful change, improve patient experiences and drive a culture of continuous improvement across the District.

You'll design, develop and deliver innovative education programs in improvement science and clinical redesign, partnering with senior leaders and multidisciplinary teams to uplift 17,000 staff and align learning with healthcare priorities.

Qualifications

• Certificate IV in Training and Assessment or equivalent; experience developing education programs in complex environments.
• Experience designing, delivering and evaluating education programs that improve service delivery or workforce capability.
• Experience in improvement science, clinical redesign, and engaging stakeholders across multidisciplinary teams.
• Australian C-Class driver's license (P1/P2 allowed) with NSW licensing requirements within three months of appointment.

Responsibilities

• Lead the design, development and delivery of innovative education programs in improvement science and clinical redesign.
• Drive capability uplift across a workforce of more than 17,000 staff, supporting better outcomes for patients, communities and teams.
• Partner with senior leaders, clinical experts and multidisciplinary teams to influence system-wide improvement initiatives.
• Develop contemporary, evidence-based learning solutions that align with strategic healthcare priorities and emerging workforce needs.
• Make a lasting impact by helping staff embrace innovation, redesign services and transform the healthcare experience.

Skills

Education delivery

Improvement science

Clinical redesign

Stakeholder engagement

Facilitation

Education

TAE40116 Certificate IV in Training and Assessment

Postgraduate qualification in adult education

Job description

Requisition ID: REQ696843

Employment Type: Permanent Full Time, 38 hours per weeks

Remuneration: $118,821.00 - $140,201.00 per annum+ 12% Superannuation + Salary Packaging + Flexible Working (subject to approval)

Location: Liverpool – Ngara Education Centre - EODS

Applications close: 18/10/2026

Contact: Jacqualine Apps - A/Director EODS on 0401 604 230 | [e-mail]

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Join a team that is shaping the future of healthcare education and workforce capability across South Western Sydney Local Health District. As the Workforce Educator - Improvement and Innovation, you'll empower staff to lead meaningful change, improve patient experiences, and build a culture of continuous improvement across the District.

Working within Education and Organisational Development Services, you'll play a pivotal role in developing the skills, knowledge and confidence of healthcare professionals to drive innovation and service redesign.

• Lead the design, development and delivery of innovative education programs in improvement science and clinical redesign.


• Drive capability uplift across a workforce of more than 17,000 staff, supporting better outcomes for patients, communities and teams.


• Partner with senior leaders, clinical experts and multidisciplinary teams to influence system-wide improvement initiatives.


• Develop contemporary, evidence-based learning solutions that align with strategic healthcare priorities and emerging workforce needs.


• Make a lasting impact by helping staff embrace innovation, redesign services and transform the healthcare experience.

Are You the Right Fit?

We're looking for a passionate educator, innovator and change champion who thrives in a collaborative environment and is committed to helping others succeed. You will bring strong education and facilitation skills, experience in improvement science or clinical redesign, and the ability to engage diverse stakeholders to deliver meaningful workforce outcomes.

• Demonstrated experience developing, delivering and evaluating education programs within a complex organisation.


• Sound understanding of improvement science, clinical redesign methodologies and adult learning principles.


• Excellent communication and stakeholder engagement skills, with the ability to influence and collaborate across multidisciplinary teams.


• Strong organisational skills with the ability to manage competing priorities, drive outcomes and adapt to changing demands.


• A commitment to evidence-based practice, continuous improvement and creating engaging learning experiences that support organisational success.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Has a Certificate IV in Training and Assessment TAE40116 or its successor (or TAE40110 plus the TAEASS502 and TAELLN411 units) and/or tertiary level post graduate qualification in adult education. Experience in the development and provision of education frameworks, training programs and packages in a complex environment, including relevant tertiary educational qualifications and or demonstrated equivalent professional experience.


• Describe a time when you designed, delivered and evaluated an education program or capability-building initiative that resulted in a measurable improvement in service delivery, workforce capability or organisational outcomes. What was your approach and what were the results


• This role focuses on improvement science and clinical redesign education. Please provide an example of a quality improvement, service redesign or change management project you have been involved in, outlining your contribution, key challenges and how you engaged stakeholders to achieve successful outcomes.


• Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.

If you’d like more details, we’re here to help.

• Position Information
  
  
  
  • Applicants will be assessed against the criteria in the Position Description.
  
  
  
  


• Diversity, Culture & Inclusion
  
  
  
  • We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact [e-mail]
  
  
  • We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.
  
  
  
  


• Aboriginal Workforce
  
  
  
  • For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact [e-mail]. Support is also available through the Stepping Up website.
  
  
  
  

More Than Just a Job – Why Work With Us?

• Financial Perks
  
  
  
  • 12% superannuation
  
  
  • Salary packaging and novated leasing via Smart Salary
  
  
  • Annual leave with 17.5% leave loading (for full-time and part-time staff)
  
  
  • One extra day off each month for full-time employees
  
  
  
  


• Work-Life Balance
  
  
  
  • Flexible work options, including hybrid and varied hours (depending on the role)
  
  
  • Paid maternity and parental leave
  
  
  • Generous leave options like long service and carers leave
  
  
  
  


• Grow Your Career
  
  
  
  • Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.
  
  
  
  


• Health & Wellbeing
  
  
  
  • Discounted gym membership through Fitness Passport
  
  
  • Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
  
  
  • Wellbeing programs that promote mental health, resilience, and balance
  
  
  
  

Additional Information

• Vaccination Requirements
  
  
  
  • All staff must meet NSW Health’s vaccination and screening requirements before starting.
  
  
  
  


• Child Safe Employment
  
  
  
  • South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.
  
  
  
  


• Temporary Positions
  
  
  
  • For fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.