Workforce Coordinator

Swissport; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

On-site parking

Career advancement

Annual & personal leave

Training & support

Job summary

Swissport Workforce Coordinator role in Australia requires monitoring flight schedules and adjusting staff rosters for day-of operations and the 72-hour horizon, in a busy airport environment.

You will review rosters, allocate resources, and collaborate with Duty Managers to ensure safe, efficient coverage while tracking hours, fatigue rules, and performance metrics. This position demands strong administrative and communication skills.

Qualifications

• Aviation ground handling experience, preferably with knowledge of workforce planning or allocation.
• Strong problem-solving and attention to detail.
• Proficiency in administrative tasks and computer software usage (email, Word, Excel).
• Excellent interpersonal and written/oral communication abilities.
• Ability to plan, manage time, and work autonomously.

Responsibilities

• Review and plan rosters up to 72 hours in advance based on schedules and workloads.
• Coordinate and monitor daily resources, covering disruptions and off-schedule flights.
• Collaborate with Duty Managers and Supervisors to communicate plans to the team.
• Create and update allocation sheets and aircraft towing plans as needed.
• Provide ad-hoc coverage through reallocation, call-ins or extra hours.
• Manage fatigue, leave, qualifications/experience, and overall staffing efficiency.
• Review timesheets and prepare reports on manpower usage and coverage issues.
• Identify efficient and safe ways to cover work and meet service objectives.

Skills

Aviation ground handling

Workforce planning

Problem solving

Administrative skills

Interpersonal skills

Planning & organisation

Communication skills

Autonomy

Tools

Excel

Word

Email

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

The core purpose of the Workforce Coordinator role is to continuously assess changing work drivers (e.g. flight arrival and departure times) and make adjustments to the allocation of staff to cover the work on the day of operations as well as rosters beyond day of operations (with a 72-hour horizon). The position ideally requires a well organised, dedicated person with strong administration and problem-solving skills with experience in airport operations.

Your activities

• Review and plan rosters up to 72 hours in advance, ensuring effective coverage based on key work drivers such as schedules, load factors, and baggage/freight loads.
• Coordinate and monitor daily resources, allocating tasks to ensure coverage of off-schedule flights, bay changes, and disruption events.
• Collaborate with Duty Managers, Supervisors, and other key staff to keep the team informed of plans and operational activities.
• Create and update allocation sheets to reflect initial and updated plans and communicate these to the workforce.
• Develop and publish aircraft towing plans.
• Provide ad-hoc coverage for resource shortages through reallocation of available resources, call-ins, or additional hours allocation.
• Manage fatigue principles, work patterns, qualifications/experience, and leave effectively.
• Review timesheets for accuracy and prepare reports on manpower usage, roster variances, challenges, and coverage issues.
• Continuously identify the most efficient and safe ways to cover work and meet service objectives proactive.

Your profile

• Aviation ground handling experience, preferably with knowledge of workforce planning or allocation.
• Strong problem-solving skills and attention to detail.
• Proficiency in administrative tasks and computer software/system usage, including email, Word, and Excel.
• Excellent interpersonal skills with the ability to communicate effectively with peers.
• Effective planning, time management, and organizational skills.
• Excellent written and oral communication abilities.
• Ability to work autonomously with minimal direction, demonstrating initiative and motivation.

What We Offer

• Competitive remuneration.
• On-site employee parking available.
• Opportunities for career advancement.
• Accrual of annual and personal leave.
• Comprehensive & paid training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at Swissport Careersto learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.