Workforce Coordinator

Beyond Blue; City of Melbourne; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

$15,900 salary packaging

Meal and entertainment perks

Generous leave entitlements

Inclusive policies

Career development opportunities

Job summary

Beyond Blue, located in City of Melbourne, is looking for a Workforce Coordinator to assist in the operational efficiency of their Before Blue services. In this hybrid role, you'll coordinate workforce resourcing and ensure that essential support is provided to those in need.

The position demands good organisational skills and a customer-focused approach, making it ideal for someone eager to develop their career within the realm of mental health support.

Qualifications

• Experience in administration, customer service, scheduling, or coordination desired.
• Willingness to learn and take on new challenges.
• Ability to follow processes and manage time across tasks.

Responsibilities

• Support the smooth day-to-day running of services.
• Track workforce capacity and keep schedules updated.
• Coordinate intake processes and triage basic system issues.

Skills

Organisational skills

Attention to detail

Clear communication skills

Customer-focused mindset

Tools

Microsoft Office

Job description

Beyond Blue’s vision is that all people in Australia achieve their best possible mental health.

• Industry leader, purposeful work
• Be part of influencing and shaping mental health and system reform
• Hybrid working environment

Company

For more than 25 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support and hope.

We are one of Australia’s most well-known, trusted, and visited mental health organisations. We never take this for granted. With that comes a deep responsibility to listen, to understand people’s needs and aspirations, and to ensure they are at the heart of everything we do.

About the role

As Workforce Coordinator, Before Blue, you’ll play an important part in supporting the smooth day-to-day running of our Before Blue services. Working within the operations team, you’ll help coordinate workforce resourcing, intake scheduling and service support so people can access the help they need — when they need it.

Working closely with the Before Blue team — including the Operations Manager, Team Leaders, Mental Health Coaches and other teams — you’ll support a range of workforce coordination activities.

This includes helping track workforce capacity, keeping schedules up to date and contributing to day-to-day workforce planning and service delivery. You’ll also support central enquiries, including inbound and outbound calls, helping fill cancelled appointments, coordinating intake processes and triaging basic system or tech issues.

All of this helps create a consistent and positive experience for both our team and the people we support.

This is a hands-on role where no two days are the same. It’s well suited to someone early in their career, or looking to build experience in workforce operations, coordination or service delivery within a purpose-driven organisation.

About you

You’re someone who is organised, reliable and enjoys working in a busy, hands-on environment. You like keeping things on track, supporting others and making sure day-to-day tasks run smoothly.

You may have some experience in administration, customer service, scheduling or coordination, or be looking to take the next step in your career and build your skills in a workforce or operations-focused role.

You’ll also bring:

• Good organisational skills and attention to detail
• A willingness to learn and take on new challenges
• The ability to follow processes and manage your time across different tasks
• Clear and friendly communication skills
• A customer-focused mindset and a helpful, team-oriented approach
• Basic confidence using systems and tools (e.g. Microsoft Office), or the ability to quickly learn

Importantly, you’re someone who aligns with Beyond Blue’s values — you build trust, support others to thrive, show courage when it counts, and focus on what matters most. You’re motivated by purpose and are excited by the opportunity to build your skills while contributing to making mental health support more accessible for all.

Position Description attached on Beyond Blue's Careers Page.

Why Join Us

At Beyond Blue, we offer:

• Naarm (Central Melbourne) Office with modern facilities and end-of-trip amenities for active commuting.
• Flexible work options: remote/hybrid arrangements, part-time, job share, and purchased leave.
• Attractive benefits: $15,900 salary packaging, meal and entertainment perks, plus generous leave entitlements (including parental, family violence, gender affirmation, and community service leave).
• Inclusive policies: cultural and ceremonial leave to honour what matters most to you.
• Career development: secondments and blended learning to support growth and continuous learning.

Beyond Blue is proud to be an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and lived experiences, including Aboriginal and Torres Strait Islander peoples. If you need adjustments or don’t meet every requirement, we still encourage you to apply.

Living our Values

Our values and Behaviours are the unseen drivers that shape our organisational culture.

• Build trust
• Help everyone thrive
• Be brave
• Do what matters

How to apply

Please submit your current CV and a cover letter outlining how your skills and experience align with this role and contribute to Beyond Blue’s culture.

For full details, including the position description and closing date, please visit our Careers page.

Successful candidates will be required to complete pre‑employment checks, including a National Police Check and, a Working with Children Check.

Questions? Contact – [e-mail]

Applications close: Monday, 22 June 2026 at 5:00pm AEST.

Early applications are encouraged as interviews may commence prior to the closing date. We appreciate all applications; however, only candidates shortlisted for interview will be contacted.