Workflow Administration Plumbing Services

West Property Maintenance; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

A leading plumbing services provider in South East Queensland is seeking a Workflow Co-ordinator to manage technician schedules and enhance customer satisfaction. This vital role offers full training within a supportive team environment. Applicants should have strong organizational skills and MYOB experience, with a chance to contribute meaningfully to the company's success.

Benefits

Supportive team environment

Full training provided

Qualifications

• Previous experience in scheduling and customer service roles, ideally in a trade or service-based industry.
• Strong organizational and communication skills.
• MYOB knowledge is essential.

Responsibilities

• Managing and coordinating daily technician schedules.
• Acting as the first point of contact for customers.
• Handling inbound and outbound calls and inquiries.

Skills

Scheduling

Customer Service

Organizational Skills

Communication

Attention to Detail

Education

Experience in administrative roles

Tools

MYOB

Job description

Workflow Administration Plumbing Services

Vrhovac Enterprises Pty Ltd t/as West Property Maintenance is one of the largest and most reputable service providers in South East Queensland, operating since 1986. Our head office is based in Ormeau. We pride ourselves on delivering top-quality services with a strong focus on reliability, professionalism, and exceptional customer care. Servicing blue-chip customers is the core of our business.

Job tasks and responsibilities

We currently require an exceptional Workflow Co-ordinator in our plumbing services division. This varied role reports directly to our General Manager of Plumbing and requires someone with the following skills:

• Managing and coordinating daily technician schedules to ensure timely service delivery
• Acting as the first point of contact for our customers and providing outstanding customer support
• Handling inbound and outbound calls and inquiries, addressing client needs, and resolving issues promptly
• Communicating effectively with the team to optimize workflow and job completion
• Supporting administrative tasks to ensure smooth daily operations

Skills and experience

• Previous experience in scheduling and customer service, or administrative roles (ideally within a trade or service-based industry)
• Strong organizational skills, excellent communication, and attention to detail
• MYOB knowledge

What we offer

• A supportive and friendly team environment
• A chance to make a meaningful contribution to a well-respected service provider
• Full training to ensure your success in the role

Unlock job insights

Salary, match number of applicants, skills match

Your application will include the following questions:

• How many years' experience do you have in an administrative role?
• Which of the following statements best describes your right to work in Australia?
• Do you have experience in administration?
• Do you have experience using MYOB?

To help fast-track investigation, please include any other relevant details that prompted you to report this job ad as fraudulent, misleading, or discriminatory.

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