Workers Compensation Team Leader

Zenergy Group; City of Melbourne; On-site; AUD 140,000 - 180,000; Full time

Job summary

Zenergy Group in Melbourne, VIC seeks a senior leader for its Workers' Compensation function. You will lead a Case Manager team, drive high-quality claims outcomes, and collaborate with a third-party administrator.

You bring extensive VIC workers' compensation experience, strong leadership, and a deep understanding of relevant legislation. This role focuses on remediation, stabilisation, and compliant claims management within a fast-paced program.

Qualifications

• Experience in a self-insured workers' compensation environment.
• Minimum 5 years in workers' compensation case management with leadership experience.
• Strong analytical and problem-solving abilities with evidence-based guidance.
• Excellent written and verbal communication; ability to influence across levels.

Responsibilities

• Lead, coach, and support a team of Case Managers to ensure accurate, timely, and compliant claims decisions.
• Provide expert technical guidance on complex and challenging claims.
• Promote consistency and quality in claims decision-making through regular case reviews and team oversight.
• Monitor and drive delivery of remediation plans to improve claims management compliance.
• Maintain comprehensive, accurate documentation to support decision-making and audit readiness.
• Champion a customer-focused culture across the team, ensuring injured workers and employers are treated with empathy and transparency.
• Oversee resolution of escalated queries, complaints, and disputes, ensuring timely outcomes.
• Ensure strict team-wide compliance with workers' compensation legislation, self-insurance requirements, and organisational policy.
• Maintain up-to-date knowledge of legislative changes and cascade to the team.
• Identify risks within claims and lead mitigation strategies.
• Support audits and quality assurance of processes and systems of work.
• Foster a positive, collaborative team culture with open communication and accountability.
• Develop and deliver training to keep the team current on legislation and best practice.

Skills

Leadership experience

Analytical skills

Communication skills

Coaching/mentoring

Stakeholder engagement

Regulatory interpretation

Tools

Microsoft Office

Google Workspace

Job description

Our client is one of the most significant private-sector employers in the country, supporting team members nationally.

About the opportunity

This is a rare opportunity to step into a pivotal leadership role within a business genuinely committed to Human-Centric Care, moving beyond compliance to deliver purpose-led outcomes that place people at the heart of their recovery journey.

Reporting directly to senior leadership within the Workers Compensation function, you will lead and support a team responsible for driving consistent, high-quality claims outcomes across a complex self-insurance portfolio, while working closely with a third-party administrator.

About you

You are a subject-matter expert in VIC Workers Compensation with proven leadership experience gained within a self-insured organisation. You bring strong interpretation and application of workers' compensation legislation and regulations, and you're ready to hit the ground running in a fast-paced remediation and stabilisation program.

Responsibilities and Duties

• Lead, coach, and support a team of Case Managers to ensure accurate, timely, and compliant claims decisions
• Provide expert technical guidance on complex and challenging claims
• Promote consistency and quality in claims decision-making through regular case reviews and team oversight
• Monitor and drive delivery of remediation plans to improve claims management compliance
• Maintain comprehensive, accurate documentation to support decision-making and audit readiness
• Champion a customer-focused culture across the team, ensuring injured workers and employers are treated with empathy, respect, and transparency
• Oversee resolution of escalated queries, complaints, and disputes, ensuring timely and appropriate outcomes
• Ensure strict team-wide compliance with workers' compensation legislation, self-insurance requirements, and organisational policy
• Maintain up-to-date knowledge of relevant legislative and regulatory changes and cascade this to the team
• Identify potential risks within claims and lead mitigation strategies
• Support audits and quality assurance reviews of processes and systems of work
• Foster a positive, supportive team culture built on open communication, shared learning, and collective accountability
• Develop and deliver training and coaching to ensure the team is well-versed in current legislation and best practice across claims management, customer service, and compliance

Required Skills and Experience

• Essential:Previous experience working within a self-insured organisation
• Minimum 5 years' experience in workers' compensation case management, with demonstrated people leadership or team leader experience
• Strong analytical and problem-solving skills, with the ability to interpret complex information and provide clear, evidence-based guidance
• Excellent written and verbal communication skills, with the ability to influence and engage across all levels
• Strong leadership, coaching, and mentoring capability
• Sound IT literacy across Microsoft and Google ecosystems, with exposure to multiple claims systems and reporting platforms
• Demonstrated experience managing complex claims and interpreting relevant legislation and regulatory frameworks.