Return to Work Advisor

Career Management Services; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Salary + incentive package

Training and career growth

Job summary

Career Management Services is recruiting for a Return to Work Advisor to partner with internal career consultants, insurers, and employers. You will provide strategic claims advice, navigate multiple jurisdictions, and influence outcomes across a national portfolio.

The role requires experience in workers' compensation and strong stakeholder engagement, with hybrid working and a focus on building lasting partnerships and improved claims outcomes.

Qualifications

• Minimum of 5+ years' experience in workers' compensation, CTP, personal injury or life insurance in a specialist or lead role
• Deep understanding of workers' compensation legislation in at least one jurisdiction
• Experience running RTW programs or pilots and evaluating outcomes

Responsibilities

• Advise on RTW strategies, case management approaches and improving outcomes with insurers and employers
• Make recommendations on claims management aligned with business partnerships
• Identify suitable claims for referrals to improve outcomes
• Coordinate claims allocation across the team to meet KPIs and SLAs
• Mentor and upskill internal staff and deliver training across the business
• Monitor pilots and service delivery with key partners to achieve agreed outcomes

Skills

Stakeholder engagement

Negotiation

Communication skills

Consultative style

Attention to detail

Education

Tertiary qualification in Injury Management/WHS/Rehabilitation

Job description

Strategic RTW advisory role working across multiple teams, insurers and jurisdictions

National portfolio spanning some of Australia's most recognised insurers and employers

Hybrid flexibility, standout culture, and a salary + incentive package

About the role

As a Return to Work Advisor you will be partnering with internal career consultants, insurers, and employers providing them with strategic claims advice and recommendations to assist in improving outcomes and building collaboration and partnerships. Working across a national portfolio, you will get exposure to legislation across multiple jurisdictions, insurers and organisations and be comfortable working both at a strategic and operational level to make a real difference to everything you are involved in.

Key responsibilities

Advise on RTW strategies, case management approaches and improving outcomes working closely with insurers, employers and internal team

Make recommendations on claims management to internal career consultants, aligning strategies with the business and partnerships

Work closely with clients to identify suitable claims for referrals to assist in improving outcomes

Assess and identify suitable claims for referrals, the right claims at the right time

Develop a strong understanding of the team's capability, experience and industry expertise, to guide the management and coordination of claims allocation across the business

Ensure that the team are achieving their required KPIs and meeting the client's agreed SLAs

Work closely with the operations team in the monitoring of RTW outcomes, SLAs and internal team development

Liaise closely with key strategic partners in ensuring that agreed outcomes on pilots are achieved, by monitoring ongoing service delivery, key flags and outcomes

Run in-depth case reviews, portfolio reviews and claims audits to identify improvement opportunities

Mentor and upskill internal staff, and deliver training across the business

About you

Minimum of 5+ years' experience in workers' compensation, CTP, personal injury or life insurance, most likely in a technical specialist, injury management advisor or lead case management role

Deep understanding of workers' compensation legislation in at least one jurisdiction

Relevant tertiary qualification in Injury Management, WHS, Rehabilitation or a related discipline highly regarded, but not essential given proven experience

Experience or track record running RTW programs or pilots, with the ability to evaluate and improve outcomes (preferred but not essential)

Solid understanding and experience in dealing with both physical and complex psychological claims

Strong stakeholder engagement, good negotiation and communication skills

Consultative style, able to build rapport and influence at all levels, with strong attention to detail in reporting

About us

Career Management Services is an Australian-owned organisation passionate about helping people achieve their career goals, dreams and ambitions. We care about our team, our culture, our clients and the people we support, and we're committed to making a genuine, positive difference in their lives.

Flexible, hybrid working

Genuine consultative role, with direct influence over claims management, claims identification, and referral strategy

Experience in pilot and project management

Investment in your development, ongoing training, mentoring and career growth

A collaborative, values-led culture that backs its people