Workers Compensation Specialist

Federal Express Corporation AMEA; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health & wellness programs

Employee assistance and recognition

Job summary

FedEx in Mascot NSW is seeking a detail-oriented Workers' Compensation Specialist to support injured team members, manage claims under the Comcare scheme, and ensure compliance with legislation.

You will collaborate with HR, Legal, Health Wellness and Rehabilitation, and provide data-driven risk mitigation while maintaining thorough records and timely reporting. This is a hybrid role offering growth within a global logistics leader.

Qualifications

• Experience in workers compensation claims management, ideally in the Comcare scheme.
• Excellent, positive communication skills, both written and verbal.
• Strong administrative and organizational skills with keen attention to detail.
• Strong problem-solving skills and a passion for providing high quality customer service.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Proactively supporting our team members and managing claims, including working with all stakeholders to identify barriers to recovery and return to work and developing and implementing claims strategies to address these.
• Maintaining close contact with injured team members, and establishing positive, collaborative relationships with all stakeholders.
• Making decisions in accordance with legislative requirements in relation to claim liability and entitlements to benefits.
• Maintain detailed, compliant and organized records
• Work closely with colleagues and the business to ensure benefits are paid correctly in accordance with legislative requirements
• Prepare and submit required reports to regulatory agencies and internal stakeholders
• Analyse data to identify trends and provide recommendations for risk mitigation
• Collaborate with internal departments, including Health Wellness and Rehabilitation Team, HR, Legal, and Safety, with a focus on securing the best outcomes.

Skills

Workers compensation claims management

Stakeholder management

Communication skills

Attention to detail

MS Office proficiency

Tools

MS Office Suite

Job description

Federal Express Corporation AMEA – Mascot NSW

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next

We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

Our Values

Our culture values empower us to deliver great results. With one FedEx culture, we:

Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

What you’ll be working on

Are you a detail-oriented and highly organized professional with a passion for ensuring the well-being of employees? As a Workers Compensation Specialist, your expertise and empathy will allow you to play a crucial role in supporting our injured team members, ensuring the smooth and efficient resolution of claims while maintaining compliance with relevant legislation and regulations. FedEx is a self-insured licensee in the ‘Comcare’ scheme, and this is a key role in our small, passionate claims management team.

• Proactively supporting our team members and managing claims, including working with all stakeholders to identify barriers to recovery and return to work and developing and implementing claims strategies to address these.
• Maintaining close contact with injured team members, and establishing positive, collaborative relationships with all stakeholders.
• Making decisions in accordance with legislative requirements in relation to claim liability and entitlements to benefits.
• Maintain detailed, compliant and organized records
• Work closely with colleagues and the business to ensure benefits are paid correctly in accordance with legislative requirements
• Prepare and submit required reports to regulatory agencies and internal stakeholders
• Analyse data to identify trends and provide recommendations for risk mitigation
• Collaborate with internal departments, including Health Wellness and Rehabilitation Team, HR, Legal, and Safety, with a focus on securing the best outcomes.

What you’ll bring to the team

• Experience in workers compensation claims management, ideally in the Comcare scheme.
• Excellent, positive communication skills, both written and verbal.
• Strong administrative and organizational skills with keen attention to detail.
• Strong, bias-free problem-solving skills and a passion for providing high quality customer service.
• Ability to work independently and collaboratively in a fast-paced environment, with strong time-management skills
• Adaptable and flexible – able to respond quickly to rapidly changing environments.
• Proficiency in MS Office Suite and other relevant software

What you can expect to get

Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.

Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

• Work-life balance programs including potential for hybrid work arrangement.
• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on computers, electronics, health insurance, travel packages, and much more…

Equal opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, colour, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Interested?

Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way.