Wine & Spirits Enthusiast — Customer‑Focused Team Member

BWS; Sydney; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Discount card

Wellbeing support

Career growth

Job summary

BWS is looking for energetic team members to engage customers, share our passion for drinks, and help create memorable experiences. You’ll promote loyalty benefits and ensure shelves are well stocked, while maintaining a safe, clean store and adhering to alcohol service guidelines.

The role is in-store across Australia, with the freedom to shine as your authentic self in a sociable team. You’ll be part of Endeavour Group’s family, with opportunities to grow.

Qualifications

• Excellent communication with customers and providing a friendly experience.
• Ability to talk confidently and authentically to deliver the best customer service.
• Willingness to learn and expand product knowledge about wines, beer and spirits.
• Availability across day, evenings and weekends.
• Ability to work autonomously or as part of a team.

Responsibilities

• Engage with customers by sharing passion for our products and create memorable moments.
• Advocate for BWS loyalty programs and inform customers about benefits.
• Ensure stock levels are well-presented on shelves for best selection.
• Maintain a safe and clean environment for customers and teammates.
• Uphold alcohol service guidelines and responsible service standards.

Skills

Customer service

Communication

Teamwork

Flexible availability

Product knowledge

Job description

BWS is looking for energetic team members to engage customers, share our passion for drinks, and help create memorable experiences. You’ll promote loyalty benefits and ensure shelves are well stocked, while maintaining a safe, clean store and adhering to alcohol service guidelines.

The role is in-store across Australia, with the freedom to shine as your authentic self in a sociable team. You’ll be part of Endeavour Group’s family, with opportunities to grow.